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Alexander C.

Alexander C.

Barista

Followers of Alexander C.33 followers
location of Alexander C.San Diego, California, United States

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  • Timeline

  • About me

    Cook | Bilingual (Spanish)

  • Education

    • Coursera

      2018 - 2018
      Google IT Support Professional Certificate COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

      A five-course certificate, developed by Google, designed to teach everything needed for an entry-level role in IT support. It is applicable for a job as an in-person associate or remote help desk specialist in a small business or global company.Technical Support Fundamentals ► Hardware; OS; Software; Soft SkillsThe Bits and Bytes of Computer Networking ► Network Models; Internet Connectivity Services; Troubleshooting; Cloud ServicesOperating Systems and You: Becoming a… Show more A five-course certificate, developed by Google, designed to teach everything needed for an entry-level role in IT support. It is applicable for a job as an in-person associate or remote help desk specialist in a small business or global company.Technical Support Fundamentals ► Hardware; OS; Software; Soft SkillsThe Bits and Bytes of Computer Networking ► Network Models; Internet Connectivity Services; Troubleshooting; Cloud ServicesOperating Systems and You: Becoming a Power User ► Basic CLI/Bash Commands; Users & Permissions; Filesystem Types; Remote AccessSystem Administration and IT Infrastructure Services ► System Admin Tasks; Software Services; File & Print Services; Troubleshooting; Directory Services; Data RecoveryIT Security: Defense against the digital dark arts ► Security Threats; Encryption; AAA Security; Network Security; Security CultureEXTRA: IT Automation: It's not that scary! ► Ruby; System Programming; Git; Chef; Prometheus Show less

    • The Art Institute of California-San Diego

      2011 - 2014
      Bachelor of Science - BS Restaurant, Culinary, and Catering Management/Manager

      ► Safety and Sanitation► Knife Cuts and Fabrication of Proteins► International Cuisines► Culinary Business

  • Experience

    • Industrial Grind Coffee

      Jan 2014 - Aug 2016
      Barista

    • Nordstrom

      Aug 2016 - Feb 2019
      Barista

    • Advanced Diabetes Supply

      Feb 2019 - Mar 2019
      Customer Service Representative

      ► Reached out to 20-30 clients a day to refill orders, answer questions, and follow up with missing documents.► Notated names, doctors, documents, and orders for each client in CRM.

    • CIS

      Aug 2019 - Sept 2023

      ► Communicated with clients over phone and email to address management questions, update requests, and escalations to other departments.► Intercepted critical tickets and delegated based on priority to both clients and impact to business operation.► Supported and educated a team of 30-34 agents helpfully in order to keep the team motivated and work culture healthy. ► Worked with clients, technical documentation, vendors, and internet providers to troubleshoot internet connectivity and router configuration issues.► Reviewed, created action plans, and worked to resolve 15-20 tickets a day.► Worked with Meraki, Palo Alto, Velocloud, Viptela, Aruba, and Cradlepoint routers, access points, and switches to review, configure, and troubleshoot equipment to resolve connectivity issues. ► Answered 8-10 inbound calls a day and assisted with answering questions, troubleshooting internet issues, and scheduling repairs as needed.► Made 15-20 outbound calls a day to resolve ongoing internet issues with clients, internet providers, and client's help-desk.► Documented details of troubleshoot done, who assisted, and next step if necessary.

      • Network Support Technician - Lead

        May 2022 - Sept 2023

      • Network Support Technician - Tier 2

        Oct 2020 - May 2022

      • Network Support Technician - Tier 1

        Aug 2019 - Oct 2020

    • Mitchell1

      Sept 2023 - May 2024
      Technical Support Specialist

      ► Answered on average 20-24 inbound calls a day.► Resolved technical issues and answered usage questions regarding software.► Notated feedback and directed questions to the appropriate departments.

    • Lofty Coffee Co

      May 2024 - now
      Team Member

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Alexander C.
      All-Star Award Nordstrom Jan 2019 The All-Star Award recognizes the performance of an outstanding employee for their customer service, teamwork, and leadership skills. They are a perfect example of the company’s goals when it comes to the quality of customer service people deserve.

  • Volunteer Experience

    • Restaurant Volunteer

      Issued by The San Diego LGBT Community Center on Apr 2018
      The San Diego LGBT Community CenterAssociated with Alexander C.

    • Activity Volunteer

      Issued by Maker Faire on Oct 2016
      Maker FaireAssociated with Alexander C.

    • Prep Cook & Service Volunteer

      Issued by San Diego Rescue Mission on Jan 2025
      San Diego Rescue MissionAssociated with Alexander C.

    • Fundraising Supplies Delivery

      Issued by The San Diego LGBT Community Center on Apr 2025
      The San Diego LGBT Community CenterAssociated with Alexander C.