Glen J. Allen, CMP, TBHS

Experience

• 

  Point Loma Nazarene University

  May 2014 - May 2016

  • Assist with the preparation of facilities for guest arrival.• Accommodate guest groups by assisting with group check-in and check-out, linen distribution, traffic control, custodial tasks and other special group needs.• Serve as staff liaison, monitor and participate in facility preparation to insure readiness for group use.• Complete daily tasks for each specific conference stated by Team Leader or Conference Services staff.• Ability to perform evening and weekend guest services duties to accommodate our guests. Show less

  • Human Resources Student Administrative Assistant

    Jan 2015 - May 2016

  • Conference Services Team Leader

    May 2015 - Sept 2015

  • Conference Services Student Assistant

    Sept 2014 - May 2015

  • Conference Services Guest Representative

    May 2014 - Sept 2014
• 

  YMCA of San Diego County

  Sept 2015 - May 2016

  Member Services

  • Responsible for opening and closing the facility when needed.• Responsible for providing services to members and participants, including program registration, payments, membership sales, answering phones and giving accurate and thorough information regarding YMCA programs.• Responsible for completing daily cash out procedures and balancing cash drawer.• Responsible for greeting members and program participants and checking membership cards.• Sustain a clean and orderly work area and maintain towel supply.• Responsible for completing clerical and general office work when needed. Show less

• 

  Hyatt Regency La Jolla

  May 2016 - Jun 2017

  • Processing, formatting and distributing daily reports • Checking guests in and out of the hotel in an efficient, courteous and professional manner • Processing all payments according to hotel requirements • Interacting with hotel associates in a professional manner, assisting other departments with necessary information • Managing and resolving all guest complaints and compliments in a professional and courteous manner • Responding to guest needs in a timely manner • Listening and responding to guest inquiries using a positive, clear speaking voice Show less • Auditing all charges, postings and correcting work as necessary • Reconciling daily activity and closing all accounts in preparation for the new business day • Processing, formatting and distributing daily reports • Checking guests in and out of the hotel in an efficient, courteous and professional manner • Processing all payments according to hotel requirements • Interacting with hotel associates in a professional manner, assisting other departments with necessary information • Managing and resolving all guest complaints and compliments in a professional and courteous manner • Responding to guest needs in a timely manner • Listening and responding to guest inquiries using a positive, clear speaking voice Show less

  • Front Desk Host

    Nov 2016 - Jun 2017

  • Night Auditor/PBX Operator

    May 2016 - Nov 2016
• 

  Hyatt Regency DFW

  Jun 2017 - Feb 2018

  Events Corporate Management Trainee (CMT)

  • Individually customized personal learning plan• Intensive training in events department• Exposure to various departments by rotations• Team leading tasks and management project assignments• Sharing, advice, and feedback from your coaches and mentor• Opportunity to participate in variety of leadership programs• Participation in hotel's Hyatt Thrive Corporate Responsibility programs and initiatives

• 

  Hyatt Regency Santa Clara

  Feb 2018 - Sept 2020

  Event Planning Manager

  • Primary focus is servicing sale bookings• Understanding of negotiation and interpretation of sales contracts• Acts as the liaison between Meeting Planners and the hotel staff• Create, review, revise rooming lists and web-links for reservations department • Manage meeting space, detail all food & beverage, and coordinate audio visual needs• Relaying accurate forecast information, reviewing billing instructions and final invoice review • On-site contacts and responsible for the smooth execution of all events• Responsible for increasing overall revenue per attendee by up-selling techniques, rooms management strategies, value added offerings and other creative methods Show less

• 

  Hyatt Regency Lake Tahoe Resort, Spa & Casino

  May 2021 - Feb 2023

  Event Planning Manager

  • Primary focus is servicing short-term and corporate sale bookings• Understanding of negotiation and interpretation of sales contracts• Acts as the liaison between Meeting Planners and the hotel staff• Create, review, revise rooming lists and web-links for reservations department• Manage meeting space, detail all food & beverage, and coordinate audio visual needs• Relaying accurate forecast information, reviewing billing instructions and final invoice review• On-site contacts and responsible for the smooth execution of all events• Responsible for increasing overall revenue per attendee by up-selling techniques, rooms management strategies, value added offerings and other creative methods Show less

• 

  Thompson Seattle

  Nov 2022 - Dec 2022

  Task Force - Event Planning Manager

  • Primary focus is servicing short-term and corporate sale bookings• Acts as the liaison between Meeting Planners and the hotel staff• Create, review, revise rooming lists and web-links for reservations department• Manage meeting space, detail all food & beverage, and coordinate audio visual needs• Reviewing billing instructions and final invoice review• On-site contacts and responsible for the smooth execution of all events• Responsible for updating online menus via Cendyn• Updating Item Catalogue in Hyatt system Show less

• 

  Hyatt Regency Lake Washington

  Feb 2023 - now

  Senior Event Sales & Planning Manager

  • Responsible for selling and servicing events, also focusing on servicing sale bookings• Primary sales efforts are in Banquet Food and Beverage and includes menu planning, agenda setting and hotel meeting services• Duties also include contract review and facilitating communication before, during and post event with pertinent hotel staff to ensure a high level of service• Acts as the liaison between Meeting Planners and the hotel staff, on-site contacts and responsible for the smooth execution of all events• Create, review, revise rooming lists and web-links for reservations department• Manage meeting space, detail all food & beverage, and coordinate audio visual needs• Relaying accurate forecast information, reviewing billing instructions and final invoice review• Responsible for increasing overall revenue per attendee by up-selling techniques, rooms management strategies, value added offerings and other creative methods Show less