Rim Amari

Experience

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  OCP SA

  Jul 2012 - Jul 2012

  Internship Student

  Study of the activities of the IT Departement.

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  RADEEMA

  Aug 2013 - Aug 2013

  Internship Student

  Study of the Audit and Management Control Department

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  212Communication

  Jul 2014 - Jul 2014

  Internship Student

  Design and implementation of a booking application for hotel rooms in PHP5.

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  OCP SA

  Jul 2015 - Sept 2015

  Technical Internship

  Development of a configuration management and infrastructure capacity application in PHP5

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  Capgemini Maroc

  Feb 2016 - Dec 2018

  Consultant in application and functional support on behalf of multinational client 'Essilor International'-Team management: Ensure the backup of the Team Leader.- Responsible for customer communication of the perimeter- Definition and implementation of operational procedures- Provide N3 support for applications used by the client.- Analysis and treatment of incidents.- Unlocking problems related to production.- Determine the impacts and propose different solutions.- Problem management to participate in the continuous improvement of customer services.- Coordination, follow-up of the interventions.- Documentation of application bugs that may require a correction- Ensure scheduled night and weekend calls.- Participate in technical meetings with the client.ITIL, Outil Service Desk Manager (CA), Windows Systems, SQL, Perl, SQL Server, XML Show less Implementation of a business intelligence solution for Capgemini's pre-sales services : Metrics- Creation of a Datawarehouse, Datamarts, creation of reports and dashboards, definition of KPIs ...- Analysis and design of Datawarehouses and Datamarts- Development of Job ETLs- Design and calculation of indicators and queries.- Unit test and validation.- Production of reports and dashboardsTools : PostgreSQL 9.2, Pentaho Data Integration (PDI) 5.4, Pentaho BA 5.4, Pentaho Report Designer 5.4. Technologies: XML, SQL/PL- SQL, JavaScript, Java. Show less

  • Functional Business Analyst

    Aug 2016 - Dec 2018

  • Internship Business Intelligence (end of studies project)

    Feb 2016 - Aug 2016
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  Capgemini

  Jan 2019 - Oct 2019

  Functional Business Analyst

  Functional domain lead on behalf of the client GRT-GAZ : - Ensure the support Level 3 of the application « Simone »- Responsible for customer communication of the perimeter- Functional referent of the application.- Determine the impacts and propose different solutions. - Write functional specifications of the application.- Work load and charge estimation of every change requested.- Participate in functional meetings with the client.- Manage crisis meetings when the production is blocked. - Test solutions provided by the developpement team- Study the impacts of each change requested on the application Oracle Utilities, Windows Systems, SQL, Lodestar, SQL Server, XML, Atlassian Jira software, Facil’IT 2000 Show less