Sonia Dutt

Experience

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  Xansa

  Sept 2005 - Feb 2009

  Process Executive

   Responsible for checking vendor invoices to ensure all details are correct prior to payment. Verifying coding (including tax coding) of vendor invoice. Checking the authorization of vendor invoice. Quality Check- Given the responsibility of Quality Analyst in the same project, Compilation of Quality Error Report and marking an individual on the overall performance and quality. Running reports month end reports and Quality report Preparation (including pivot table in Excel).Sound knowledge of V-Lookup & H-Lookup. Coordinating with the Accounts Payable team in Chennai and UK suppliers through e-mail and conference calls for any process related queries and suggestions. Training and mentoring new joiners. Actively engages in process improvement. Show less

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  EXL Services Ltd

  Feb 2009 - Sept 2009

  Customer Care Executive

   Working for the US based Process and taking inbound call, e-mails and chats from customers and solve their issues within agreed SLA. Responsible for convincing the customer problem and solve them as soon as possible.  Providing the detailed description of the plan and the range of product offered by the client who includes the plans and the pricing for a given package. Managing and updating customer & client database. Building a fruitful and cherishing relationship with the client & customers. Fully adhering to the quality parameter set by client. Attending the calls with the client on a daily, weekly and monthly basis to review the planning in accordance with the business requirements. Support any upgrades or changes that existing customer wants. Ensure quality of service and manage cost of delivery by looking at better ways to provide service in a cost efficient manner. Show less

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  CSC

  Oct 2009 - now

  Professional 1:Financial Services & BPS HR

   Funding the investment through the dividends and loan to the policy through proper research. Includes Reinstatement work, Addchange work, premium research work and duplicate Policy work for the policy owners. Responsible for all policies and loan related work for below mentioned Banks. 1: BANK OF NEW YORK 2: WACHOVIA BANK 3: REMOTE CHECK DEPOSIT 4: WACHOVIA COMMERCIAL 5: WACHOVIA ARCHIVE BANK 6: Bank of Commerce for Americo Handling client mails and inquiries regarding any outstanding checks or amounts. Data Processing Software: M.S. Office (Excel, Word etc.), Mainframe. Given presentations in MS PowerPoint for various procedures followed during processing Policies in different Business areas. Performing Internal Quality Audits for the team and sharing the data with the team on monthly basis through Quality Huddles. Providing process related trainings to new joiners and also taking care of their joining Formalities in the process. Providing training on personal development and behavior to the existing employees at the organization level. Conduct the Class Room Trainings on Personal Development, Behavioral Learning and Business Etiquettes by designing and preparing the training modules based on both the organization and individual needs. Show less