Sean Brooks - MAIPM CPPM

Experience

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  Royal Australian Navy

  May 1988 - Jun 1995

  Communications Sailor - Signalman
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  Acer

  Jan 1998 - Jan 1999

  Service Desk
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  IBM

  Jan 1999 - Jan 2001

  Service Desk
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  Westfield

  Jan 2001 - Mar 2007

  • Video Services Manager

    Mar 2005 - Mar 2007

  • Service Desk Manager

    Jan 2001 - Mar 2005
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  BAT

  Mar 2007 - Mar 2008

  Service Desk Manager
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  McGrathNicol

  Mar 2008 - Feb 2009

  IT Support and Operations Manager
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  DNS IT

  Feb 2009 - Jul 2009

  Service Delivery Manager

  Responsible for management of service levels for DNS IT customers to ensure customer satisfaction. Working 3 days onsite and 2 in the office to help deliver new services and assist the onsite support engineers with incident escalations. Accountable for weekly and monthly reporting to the customer General Manager of IT.

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  Andor Information Technology

  May 2009 - May 2010

  Customer Services Manager

  Management of the Service Desk and & Desktop Support engineers. Working in an ITIL environment and responsible for Service Levels to customers. Assisted with the implementation of the INFRA service management tool

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  Regal Information Technology

  May 2010 - Apr 2011

  Managed Services Manager
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  Comcity Technology

  Apr 2011 - Apr 2012

  Senior Account Manager
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  MSC Mobility Solutions

  Feb 2012 - Jun 2013

  Technical Services Manager

  As Technical Services Manager, I successfully managed, motivated, and supervised a high performing team of service desk operators, level 2 and level 3 engineers as well as the procurement team, encompassing 28 employees. I provided operations management to the service levels of corporate clients and their mobile devices, including Android, iOS and Blackberry, setting device access and lockdown in accordance with their requests. Furthermore, I oversaw the contract management and onboarding of the product to the client, quality assuring all lockdown features worked in accordance with the customer’s requests. I led the project management of the Service Now Integration, implementing change management of paper-based data forms to complete online server, across the sales and HR department, as well as led the JAVA scripting and creation of the service engines, enabling requests and incident types. 收起

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  David Jones

  Jul 2013 - Mar 2015

  End User Computing Manager

  In my role as End User Computing Manager, I led the project management, operations management and budget management of the self-service kiosk project for David Jones store nationwide, allowing the customer to facilitate a flexible shopping experience, including in-store pick-up and online gift card ordering. What’s more, I effectively managed and directly supervised a high performing team of 9 desktop, email, and service desk teams. I successfully led human resource activities, including setting employee key performance indicators, conducting staff performance reviews, and establishing incentive strategies for staff to achieve and exceed their KPI’s. My role encompassed using strong stakeholder engagement, collaborating with diverse stakeholder groups to determine business requirements for the implementation of the self-service kiosk project, PDE device upgrades and Windows SOE creation. Furthermore, I successfully managed the upgrade of all 2000 PDE devices nationwide to Avalanche PDE device management environment, as well as led the implementation of the interactive video conferencing upgrade, enabling the user to draw and interact with the white board and save the interactions through the computer. Notably, I successfully led the development and implementation of the Windows SOE using Microsoft and Dell KACE 2000, facilitating a swift turnaround time to integrate and transfer all software from one computer to another, effectively increasing process efficiency by over 50%. 收起

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  GE Transportation

  Mar 2015 - Jul 2017

  Environments & Deployment Manager

  As Environments and Deployment Manager, I collaborated with the DevOps lead to deliver a $40million digital transformation and organisational change management project for a national Queensland based rail company from paper-based scheduling to an advanced planning and scheduling electronic system. I successfully built the testing environments and extended the deployment systems to facilitate multiple application configurations, as well as developed and implemented monitoring scripts for the JBoss application and operating system to support the project support teams. Furthermore, I critically analysed production field data for performance testing across development and integration teams and took part in monthly sprints from the US development team. This encompassed utilising Oracle and the SDLC to plan the deployment of the new software into the new environment and using JAVA to build and break the code across 27 different servers. In addition, I developed and documented the software implementation process for all environments, tested new software releases, and collaborated with the development and test teams to perform troubleshooting and patching. Effectively providing timely updates of environments’ availability and status via daily emails and weekly meetings, I attended CAB when required and acted as customer liaison for any technical issues.In my role, I escalated or updated defects in Atlassian JIRA and CA Rally, as well as wrote Shell and PowerShell scripts for server administration usage and basic SQL queries. I led the development of the training manual for the train conductors to operate the advanced planning and scheduling software from Quintiq, facilitating train maintenance, planning, and scheduling 2 years out. Notably, I successfully built the new Linux and Wintel servers. This facilitated scripting the drop and recreation of SQL databases and tables using Jenkins in 20 minutes as opposed to 4 hours. 收起

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  WSP in Australia

  Jun 2017 - Jun 2020

  Project Manager / PMO Manager

  In my role as Project Manager and Project Office Manager, I oversaw the project management, financial management, risk management and operational governance of all projects, as well as led and managed a high performing project team of project managers and business analysts. I successfully developed and led workshops to breakdown initiatives into features, epics, and user stories, and tailored my communication style to a diverse stakeholder group to explain the intricacies of the business requirements. I provided team mentoring, motivation, and oversight to foster a culture of excellence and ensure all members were following the correct project methodology in their daily activities. Furthermore, I managed and delivered phase 1 of the ERP replacement project, transferring all back-end servers from Oracle onto Unit 4 Business World. In addition, I oversaw the project management of the ERP replacement project, phase 2, utilising waterfall methodology to set up corporate credit cards, moving from American Express to Citibank, as well as developing and setting up the employee portal to facilitate expenses claims and adjust personal details. I successfully led the Enterprise Service Management project, using agile methodology to lift and shift all data from SharePoint to Confluence. As Project Manager, I utilised advanced stakeholder engagement and stakeholder management to build professional relationships with key internal and external stakeholders across the project lifecycle, successfully managing delivery expectations. Overseeing the development and implementation of best practice project risk management strategies, I identified blockers and implemented best practice mitigation plans to prevent re-occurrence. Notably, I led a high performing project team to deliver phase 3 of the ERP replacement project, increasing operational efficiency for the accounts team by over 50% through the automation of processes. 收起

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  GE Digital

  Jan 2021 - Dec 2022

  Lead Project Management Specialist

  In my role as Project Manager, I oversee the project management, financial management and schedule management, risk management and operational governance of all assigned projects. I Project Manage GE team members in EMEA, APAC, USA & South Asia to deliver each project. Where required I FIFO to the customers site. GE e-terra SCADA EMS Implementation Senior Project Manager - NSW AustraliaGE PowerOn ADMS Upgrade Senior Project Manager - QLD AustraliaGE IEEE 2030.5 DER Gateway (DERMs) Implementation Project Manager - QLD AustraliaGE GeoSpatial Analysis Warehouse Implementation Project Manager - WA Australia 收起

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  GE Vernova

  Dec 2022 - Oct 2023

  Lead Project Management Specialist

  In my role as Project Manager, I oversee the project management, financial management and schedule management, risk management and operational governance of all assigned projects. I Project Manage GE team members in EMEA, APAC, USA & South Asia to deliver each project. Where required I FIFO to the customers site.GE e-terra platform 3.4, with SCADA 3.5 Advanced Energy Management Upgrade Project Manager - NT AustraliaGE PowerOn ADMS Upgrade Senior Project Manager - QLD AustraliaGE PowerOn Fusion DMS to GE PowerOn Advantage ADMS Design and Implementation Project Manager - VIC AustraliaGE PowerOn ADMS OMS & Common Network Model design Project Manager - VIC Australia 收起

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  Essential Energy

  Oct 2023 - now

  Senior Project Manager

  In my role as Project Manager, I oversee the project management, financial management and schedule management, risk management and operational governance of all assigned projects. Where required I FIFO/DIDO to Essential Energy's head officeADMS Critical Uplift Project Manager (GE PowerOn Advantage & GE PowerOn Mobile Upgrade & Future enhancements) - NSW AustraliaADMS Worlds Spatial Reconfiguration Project Manager - NSW AustraliaLife Support SMS Enhancement Project Manager - NSW AustraliaEssential Water Website Upgrade Project Manager - NSW Australia 收起