Mike Boyd, CHA, CHT

Experience

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  USAF

  Apr 1982 - Dec 1991

  E1-E5

  Services/Morale Welfare Recreation Technician/Specialist. Readiness In Base Service Team Chief, Weapons Carrier/Escort, Aircraft In Flight Feeding/Ground feeding and Quick Turn Kitchen non-com officer in charge, Missile Site Supervisor, Storeroom Supervisor, Dining Hall Supervisor, WING/BASE Cook and Missile Cook

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  DOD USAF

  Jul 1997 - Mar 2018

  Responsible for the executive management, administration, technical, and professional direction of mega base/large lodging business operation with 250 employees assigned. Reviewed, analyzed, and interpreted Air Force and MAJCOM directives for implementation. Developed local management policies, plans, and directives for implementation of Air Force, MAJCOM, and local commander’s policies concerning the operation and utilization of lodging assets. Planned, scheduled, and coordinated major renovation projects and facility improvements. Developed measurable standards of performance, service, and accountability to assure a uniform system to provide cost-effective service to all guests is maintained. Developed or oversaw the development of all management plans and administrative procedures related to installation lodging activities such as administration, tenant relations, forecasted occupancy, assignment procedures, and general maintenance procedures. Developed operating and capital requirement budgets for the operation. Responsible for work force management, recruitment, and staff training. Managed an employee recognition program for all categories of employees on the lodging staff. Developed and maintained a 5-year capital improvement plan to assure quality furnishings, equipment, and services are provided to all guests. Developed performance work statements for contract services and measured compliance through inspections, audits, and customer critiques. Managed real property resources and provided expert advice on renovations, improvements, and minor and major construction. Coordinated with senior leadership and local, state, and federal officials concerning current lodging programs, practices, and trends. Established and maintained a cooperative liaison with local, state, and/or national lodging organizations, and chamber of commerce to foster better relations and enhance support of the installation's lodging requirements. Show less Club Manager of multiple restaurants and bars. Responsible for the economic and efficient operation of a large sized club and club complex with multiple facilities and activities. Implemented higher level directives and formulated procedures and programs to ensure high standards of food and beverage, recreational and entertainment/promotional programs were met. Established, reviewed and evaluated menu planning formats, food service production/display/service, purchasing of supplies, equipment care and resale merchandise. Established financial goals commensurate with market analysis of area or region and maintained alignment with corporate goals. Prepared budgets, analyzed financial results and maintained solid financial condition of the club or club complex. Responsible for work force management, recruitment and staff training. Managed real property resources and provided expert advice on renovations, improvements, minor and major construction. Ensured proper military and civilian protocol was practiced. Coordinated with senior military and civilian leadership and local, state and federal officials. Show less Business Management Trainee Program Coordinator. Developed innovative plans for improving and strengthening business operations that include the full range of actions, relationships, standards, and statements of policy for which established guidelines have been relatively unsuccessful or largely inapplicable. Evaluated operational programs to correct inadequacies involving major changes in operating procedures or practices, reassignment or training of personnel, elimination or realignment of functions, or amendments to the program plan or budget to provide additional resources. Conducted research studies using focus groups, performance evaluation processes, and or marketing analysis designed for the development of model program operating procedures and practices. Develops proposals to adopt new or experimental programs in areas where related precedents or guidelines are generally unavailable. Encouraged and stimulated the growth, development, and improvement of programs by making available the best of current knowledge of successful projects or practices tested in model Center throughout the theater. Developed portable training programs used to facilitate field implementation of Center benchmark outcomes and programs. Show less Food and Beverage Club Manager. Assisted club complex manager in the economic and efficient operation of two club facilities, two satellite bars, and a satellite snack bar. Implemented higher level directives. Formulated procedures and programs to ensure high standards of food and beverage, recreational and entertainment or promotional programs. Establish, review, and evaluate menu planning, food service operations, purchase of supplies, equipment, and resale merchandise for the club complex. Established financial goals commensurate with market analysis of regional area. Prepared budgets, analyzed financial results, and maintained solid financial condition of the club complex. Responsible for work force management, recruitment, and staff training. Managed real property resources and provided expert advice on renovations, improvements, and minor and major construction. Coordinated with senior military and civilian leadership and local, state, and federal officials. Show less

  • General Manager/Lodging Manager

    Sept 2004 - Mar 2018

  • Food and Beverage Club Manager

    Jun 2002 - Sept 2004

  • Head Quarters United States Air Forces in Europe Business Specialist

    Jan 2001 - Jun 2002

  • Business Management Specialist

    Jul 1997 - Jan 2001
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  52 CES

  Apr 2018 - May 2024

  Housing Manager
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  Air Force Civil Engineer Center

  May 2024 - now

  Budget Program Manager