Joe Addante

Experience

• 

  Berklee College of Music

  Jan 2010 - Jan 2019

  Managed the full-time staff and functions of the Technology Service Desk that supported 5,000+ faculty, staff, and students at Berklee College of Music. Collaborated cross departmentally to ensure technology changes were effectively rolled out at the local Boston campus, as well as standardizing support internationally. Managed up to 20 student employees, mentored other peer staff members, and oversaw the day to day operations for the service desk. Partnered with other internal IT teams to ensure rollout of system changes were seamless to the 4,000+ student population.

  • Information Technology Service Desk Manager

    Jan 2017 - Jan 2019

  • Operations Manager, Student Technology Services

    Jan 2015 - Jan 2017

  • Student Technology Consultant III

    Jan 2013 - Jan 2015

  • Student Technology Consultant II

    Jan 2011 - Jan 2013

  • Service & Communications Coordinator

    Jan 2010 - Jan 2011
• 

  Bottomline Technologies

  Dec 2019 - Feb 2023

  Enterprise Support Account Manager

  Personal point of contact for specific tier one enterprise customers that use Bottomline's payment software within their North American Corporate Payments division. Serves as the Officer in Charge (OIC) during production emergencies. Aligns closely with the Sales and Services teams to ensure customer success and delivery of upgrades and enhancements.

• 

  Toast

  Feb 2023 - now

  Manager, Technical Onboarding