Joe Addante

Joe Addante

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location of Joe AddanteNewburyport, Massachusetts, United States

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  • Timeline

  • About me

    SaaS Technical Manager | Enterprise Onboarding | Passionate + Innovative Leader

  • Education

    • St Bernards Central Catholic High School

      2000 - 2004
      High School Diploma
    • Fitchburg State University

      2004 - 2005
      Computer Science
    • Berklee College of Music

      2006 - 2010
      Bachelor of Music Music Business/Management
  • Experience

    • Berklee College of Music

      Jan 2010 - Jan 2019

      Managed the full-time staff and functions of the Technology Service Desk that supported 5,000+ faculty, staff, and students at Berklee College of Music. Collaborated cross departmentally to ensure technology changes were effectively rolled out at the local Boston campus, as well as standardizing support internationally. Managed up to 20 student employees, mentored other peer staff members, and oversaw the day to day operations for the service desk. Partnered with other internal IT teams to ensure rollout of system changes were seamless to the 4,000+ student population.

      • Information Technology Service Desk Manager

        Jan 2017 - Jan 2019
      • Operations Manager, Student Technology Services

        Jan 2015 - Jan 2017
      • Student Technology Consultant III

        Jan 2013 - Jan 2015
      • Student Technology Consultant II

        Jan 2011 - Jan 2013
      • Service & Communications Coordinator

        Jan 2010 - Jan 2011
    • Bottomline Technologies

      Dec 2019 - Feb 2023
      Enterprise Support Account Manager

      Personal point of contact for specific tier one enterprise customers that use Bottomline's payment software within their North American Corporate Payments division. Serves as the Officer in Charge (OIC) during production emergencies. Aligns closely with the Sales and Services teams to ensure customer success and delivery of upgrades and enhancements.

    • Toast

      Feb 2023 - now
      Manager, Technical Onboarding
  • Licenses & Certifications

    • Apple Certified Macintosh Technician (ACMT)

      Apple
    • Casper Certified Administrator (CCA)

      Jamf
    • Knowledge Centered Service (KCS)

      HDI
    • IT Information Library Foundations Certification (ITIL)

      Pink Elephant
    • AVID Certified Instructor

      Avid
    • Casper Certified Expert (CCE)

      Jamf
    • Apple Certified Support Professional (ACSP)

      Apple
  • Honors & Awards

    • Awarded to Joe Addante
      Vice Presidential Bonus Berklee College of Music 2019 Awarded several personal Vice Presidential Bonuses from our CIO for not only going above and beyond, but being dedicated to improving technology within our institution.
    • Awarded to Joe Addante
      Leadership Development Program Berklee College of Music May 2017 Accepted into the 5th cohort of leaders around the college who went through a year long program that grew and fostered management abilities.