Jonathan Gray

Experience

• 

  FLORIDA TELECOMMUNICATIONS RELAY, INC.

  Jan 2003 - Nov 2009

  Outreach Manager

  • Managed 23 regional distribution centers, contracts and staff.• Responsible for a $1 million advertising and marketing budget.• Grew Business Partnership Program by 40%. • Served as face of the organization providing media interviews and presented at conferences, workshops, trainings and seminars.

• 

  Plantronics

  Nov 2009 - Dec 2017

  • Responsible for $25 million in sales.• Managed the business unit managers, inside sales representatives, account managers, and customer service center operations.• Ensured margins and P&L were healthy. • Developed and communicated product roadmap/strategy to executive team as well as product/project management teams. • Managed product life cycle from concept to business case and ultimately to testing and market launch.• Lead cross functional team that developed the first tablet-based landline captioning phone. • Grew the Special Needs business from $9 million to $12 million.• Account Management – responsible for the three largest corporate accounts (State of Florida, California, and Canadian Government).• Achieved 80% overall industry market share.• Developed first industry standard (TIA 4953) to measure performance of amplified phones.• Won two consecutive VA government contracts totaling six years.• Won two consecutive RAMQ (Canadian Government) totaling four years.

  • Director of Sales - Clarity division

    Jul 2017 - Dec 2017

  • Senior Product Manager - Clarity division

    Jun 2015 - Jul 2017

  • Business Unit Manager - Clarity division

    Nov 2009 - Jun 2015
• 

  Bellman & Symfon North America Inc

  Dec 2017 - Jan 2019

  Chief Sales Officer

  • Established North American operations (physical office space, hiring staff, and introduced market/channels to brand).• Jumpstarted sales to $1.6 million in first eleven months.• Developed and implemented Go-To-Market strategy, budget, and cultivated distribution network.• Developed all warranty, RMA, and Customer Service policies and procedures.

• 

  CaptionMate

  Apr 2019 - now

  Business Manager

  • Manage the customer support team. • Manage marketing, social media presence and influencers.• Attend conferences, perform webinars/interviews and serve as the main media contact.• Conduct market research to identify competitive advantages and challenges.• Coordinate the product development process to allocate resources and prioritize projects. • Develop and communicate product roadmap to the project/product teams. • Worked with the product testing/QA team to maintain overall quality for iOS, Droid and Web platforms. Show less