Andrea Hauszar

Experience

• 

  Bosch Service Solutions

  Oct 2014 - Mar 2016

  ▪Second contact troubleshooting▪Solving VoIP and Communication Software related problems▪Establishing cost impacts and assigning rights to customers▪Technical advisor for 1st level agents▪Trainer for 1st level Agents ▪First contact troubleshooting of very varied internal technical issues▪Analysis and recording of the issues in the internal ticketing system

  • 2nd Level Voip Support

    Jan 2015 - Mar 2016

  • 1st Level IT Support

    Oct 2014 - Jan 2015
• 

  Microsoft

  Apr 2016 - now

  ▪Guiding the team through technical, administrative, and care behavior topics▪Ensuring quality of support through constant review of our teams’ delivery and creating actions to improve▪Coaching engineers on customer management and personal development topics▪Mentoring engineers that have the Technical Advisor Role in their Development Plans▪Leading the readiness efforts of the team to grow and expand the hard and soft skills▪Managing customer and account team escalations to ensure customer satisfaction▪Cross-team and cross-geo collaboration for alignment and growth purposes, tools development and leveraging the successes and learnings from others▪Business Data analysis, providing crucial insights to help the leadership team make informed decisions Show less

  • Senior Technical Advisor

    Nov 2018 - now

  • Skype for Business Suport Engineer

    Apr 2016 - Nov 2018