Experience

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  M & i marshall and ilsley bank

  Dec 1995 - Jul 1998

  Customer service representative/teller

  I was backup to teller supervisor and assisted her with duties when absent or as needed. I processed daily reports and balanced the branch vault. I ordered supplies for this branch. I processed customer transactions, answered phones, and balanced my own cash drawer daily. In April, 1998, I traveled to Kenosha Wisconsin for one week to assist in a bank merger because M & I bought out another bank. I helped the former bank change over to M & I's system, PC Teller, and also taught the Teller Supervisor her new daily reports. Show less

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  Chicago title insurance company

  Oct 1998 - Nov 2000

  Customer service representative

  I performed duties in different areas relating to the needs of the customers of Chicago Title Insurance Company. I responded professionally and promptly to customer's requests for title insurance orders, quotes, copies of prior policies, and other requests. I was responsible for entering in non-agent, residential, and commercial orders. I assisted the supervisor in the market plan as needed. I arranged for pickups requested by outside customers. I performed clerical duties as needed. I used different software programs, such as EDI, TEAM, and TAXI to enter orders and locate prior orders, and search tax records and properties. My duties required me to be organized, timely, and accurate. Show less

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  American red cross

  Mar 2001 - Jun 2001

  Volunteer assistant

  My duties included assisting the front desk staff of the dental clinic. I assisted patients by answering phones, scheduling appointments and checking the patients in and out. I also pulled dental records and refiled the patients records as needed.

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  Post office volunteer

  May 2004 - Feb 2005

  31st fighter wing/31st communications squadron/post office

  Contributed to the distribution of five different classes of mail for delivery of 11,000 patrons. Followed mail forward and mail hold procedures according to customer requests. Assisted in maintaining postal database to ensure proper delivery fo incorrect or miss-routed mail. Won Non-Technical Volunteer of the Quarter for exceeding over 100 hours of service during December 2004.

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  The pampered chef

  Aug 2006 - Jun 2009

  Consultant

  Conducted customer service by taking orders, servicing complaints, and making follow-up calls. Learned Pampered Partner software to maintain business database of contacts and clients and to organize cooking shows. Became knowledgeable on Pampered Chef products and recipes and then demonstrated these at shows. Maintained and administered business website.

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  Concordia lutheran school

  Jan 2009 - Jun 2011

  Teacher's aide and after-care supervisor

  Supervised and mentored children from ages 3 to 13. Taught and executed lessons and activities to children with guidance from teachers. Arranged, copied and sorted papers for teachers. Assisted with projects. Recorded time logs for students in after-care program.

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  Hobby lobby

  Oct 2011 - Feb 2012

  Cashier

  Expedited transactions on front line during peak shopping season. Manually entered prices, discounts and departments on register; no scanners for registers. Responsible for customer service in person and on phone. Collected payments and maintained and organized cash drawer. Assisted managers with display set ups, cleaning store, and other tasks as needed.

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  4th fss/airman & family readiness center/airman's attic

  May 2012 - Dec 2013

  Airman's attic volunteer

  I have been entrusted with a key and responsible for opening facility. I organize and sort donations dropped off at facility. I direct and instruct other volunteers on tasks and duties to be completed. I provide customer service to shoppers during hours of operation. I also assist callers and return phone messages and emails. Received Bronze Presidential's Service Award, Aprill, 2013, for contributing over 100 hours of volunteer service during 2012.

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  Wayne memorial hospital

  May 2013 - Aug 2013

  Extern/customer service representative assistant

  Completed a Professional Learning Experience, similar to an externship, in the Patient Financial Services Department. Job shadowed for over 60 hours. Trained on Meditech Software, including how to look up accounts and reading notes and acronyms in file. Updated North Carolina Medicaid Insurance of patients who added insurance to include reordering bills and creating a queue. Scanned a variety of documents pertaining to accounts, to include letters, payments, applications, and insurance cards, while entering proper form identifiers. Show less

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  Goldsboro family physicians

  Dec 2013 - now

  Front office assistant

  I assist patients at check in, check out, and on telephone. I answer incoming calls from patients and providers, directing calls appropriately, scheduling patients, and taking messages. I set up and flag schedule accordingly. I update and verify patient demographics and insurances. I post charges to superbill, collect copays, coinsurances and balances and run daily journal report. I scan, name documents, and upload to Electronic Health Record. I have trained and taught fellow co-workers my daily tasks throughout the last five years. I have also helped revise and create forms to assist with patient paperwork. Show less