Experience

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  Dorney park & wildwater kingdom

  May 2010 - Aug 2015

  Seasonal retail manager

  • Oversaw detailed sale operations in over 25+ stores and 30+ game stands, including cost of sales, per cap analysis, budget management, etc. in retail departments• Managed over 300 division employees and supervisors in daily operational procedures to provide maximum productivity throughout the park • Supervised accounting and audited revenue• Handled legal and technological issues to ensure a quality park experience • Created and managed weekly employee schedules• Responsible for screening, interviewing and hiring applicants• Consistently worked an average of 60 hours weekly in a demanding work environment• Ordered and managed inventory; collaborated with vendors in meeting retail needs• Managed division training of all supervisors and associates• Responsible for overseeing customer service in the park and online purchases Show less

• 

  Brigham young university

  Sept 2012 - Apr 2014

  Lead crew supervisor

  • Supervised and trained several teams of employees to meet high performance standards• Followed correct procedures for operating and maintaining the restaurant, handling transactions, and preparing/ordering product• Ensured quality customer service by maintaining consistency and organization in a fast-paced environment• Ordered and managed inventory

• 

  U.s. bank

  Jan 2013 - Apr 2013

  Research intern

  • Actively participated in achieving the goals of a research team that oversaw social media and internal collaboration• Played a key role in the creation and distribution of a survey to thousands of US Bank and United Healthcare regarding internal collaboration training • Created a training program on internal collaboration for US bank executives

• 

  Grifols

  Dec 2014 - now

  • Creates appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership• Collaborates with Training and Quality staff to ensure that training and quality goals are met• Coaches and leads through effective feedback to employees through the Operations Supervisor(s)• Monitors and evaluates operations• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records• Directs the training activities of production employees through the Training Coordinator• Heads budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure• Review and approve employee schedules to accommodate donor cycles• Actively delegates, monitors and holds responsible the operations supervisors for their performance Show less • Creates appropriate organizational environment and value systems which stimulate the morale and productivity of the work force and its leadership• Collaborates with Training and Quality staff to ensure that training and quality goals are met• Coaches and leads through effective feedback to employees through the Operations Supervisor(s)• Monitors and evaluates operations• Works with the Center Manager to develop action plans to maximize center efficiency and supervises the implementation of improvements• Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel records• Directs the training activities of production employees through the Training Coordinator• Partners with the center manager in budget preparation and oversees facility to achieve production targets and quality goals at the agreed-upon cost structure• Review and approve employee schedules to accommodate donor cycles• Actively delegates, monitors and holds responsible the operations supervisors for their performance• Directs and supervises employees Show less • Manages daily operations and donor flow; addresses employee and customer concerns• Decentralized inventory ordering for more effective inventory management• Oversees center projects; leads safety projects as Safety Committee Chair• Trains and supervises employee development• Identifies and improves operational processes at donor centers• Ensure quality practice is performed; cross-trained in quality assurance and utilizes roles when needed• Supervise donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with Federal and State regulations, with FDA approved Standard Operating Procedure Manual, OSHA, CLIA and cGMP Show less • Identifies and improves operational processes at donor centers• Occasionally travels to support and train staff at other facilities• Safety manager for facility; assumes MOD roles when required• Trains employees in job responsibilities and standard operating procedures• Prep donors for and performs venipuncture • Collects and processes donor samples for processing and testing• Oversees shipment of product• Ensure accurate file documentation and quality• Oversaw safety procedures and SOP of the facility on the Safety Committee• Conducts pre-donation medical screening• Maintains familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. Show less • Performance or verification of donor record file review, equipment quality control, sample shipment, incoming supplies amongst other quality control procedures• Documents, investigates, and performs root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.• Assist the Center Quality Manager to ensure that SOPs are followed and regulatory requirements are met as well as ensuring that cGMP regulations are followed.• Review and approval of deferred donor reinstatement activities.• Head of Safety Commitee• Designated Alternate Manager Show less • Safety manager for facility; assumes MOD roles when required• Trains employees in job responsibilities and standard operating procedures• Prep donors for and performs venipuncture • Collects and processes donor samples for processing and testing• Oversees shipment of product• Ensure accurate file documentation and quality• Oversaw safety procedures and SOP of the facility on the Safety Committee• Conducts pre-donation medical screening• Maintains familiarity and compliance with all state and federal regulations, U.S. Food and Drug Administration (FDA)-approved Standard Operating Procedure Manual, Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and internal company procedures. 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  • Center Manager

    Aug 2023 - now

  • Assistant Manager

    Oct 2022 - Aug 2023

  • Operations Supervisor

    Jul 2019 - Oct 2022

  • Donor Center Specialist

    Jan 2019 - Jul 2019

  • Quality Associate

    Jun 2018 - Jan 2019

  • Designated Trainer/Training Coordinator

    Dec 2014 - Jun 2018