Experience

• 

  Flipkart

  Oct 2021 - now

  ● Elevated to Team Leader for Furniture category in Bangalore, overseeing Territory Base Management and Key Account Management.● Spearheaded initiatives to boost key performance metrics, including promotions, Product Listing Ads, and product assortment strategies.● Optimized operational efficiency through meticulous data preparation for Key Account Managers and Territory Base Managers.● Drove GMV and unit growth by strategically onboarding new sellers, ensuring competitive pricing and high-quality cataloging within the furniture category. Show less ● Elevated to Team Leader for Flipkart Ad-Expert Program as of June 1, 2023.● Mastered campaign strategies including CPC and ROI to escalate sales and revenue.● Amplified PLA Ad spend by incentivizing sellers with exclusive benefits.● Achieved 50% resubscription rate, tapping into significant sellers potential.● Directed a robust team of 40 Key Account Managers (KAMs).● Orchestrated training sessions, fostering team proficiency, precision, and customer-centric service.● Delivered critical forecast analysis and ad-hoc reports to inform strategic decisions.● Implemented reward systems for individual and team performance milestones.● Boosted seller engagement in the Ad-Expert Program through enhanced benefits and financial incentives.● Conducted daily call audits to assess agent performance and ensure seller satisfaction.● Managed team schedules and leave requests to maintain operational continuity. Show less ● Spearheaded Key Account Management for Flipkart's household category, leveraging over a year of expertise to enhance Seller relationships and performance metrics.● Proactively identified and mitigated competitive risks, ensuring strategic advantage and account retention.● Conducted comprehensive competitor analysis to inform and refine competitive strategy.● Managed sellers negotiations, securing favorable terms for product assortment, returns, ordering, and service level agreements.● Developed and executed sales forecasts, aligning with daily, monthly, and annual targets.● Drove key performance indicators including Product Listing Ads (PLA), Price Competitiveness Analysis (PCA), promotions, order flow, inventory control, and Fulfillment by Flipkart (FBF).● Implemented seller incentives such as Jira/M-offers, effectively boosting sales by waiving marketplace fees.● Forecasted sales, set targets, and drove KPIs, including inventory and fulfillment efficiencies.● Managed key accounts for Flipkart's household category, enhancing strategy and sellers relations.● Implemented competitive analysis and proactive measures to maintain market leadership.● Elevated to SME, providing expert guidance on seller management and boosting marketplace sales.● Earned promotion to Subject Matter Expert (SME) for the household category, providing advanced support and resolving Key Account Manager inquiries regarding seller panel and account management. Show less

  • Operations Team Lead

    Jan 2024 - now

  • Team Lead

    Jun 2023 - Jan 2024

  • Key Account Manager

    Oct 2021 - Jun 2023