Abdul Rauf Mohammad

Experience

• 

  Synfosys Business Solutions Ltd

  Mar 2007 - Apr 2011

  Senior Software Engineer

  • Built software for o StillSecure which provides network security solutions to customers like DoD U.S o NSABP to manage Doctors and Patient registration process and records

• 

  IGATE

  Mar 2011 - Oct 2015

  System Analyst

  • Played a vital role in setting up and leading a 7-member team in India for the client• Designed and implemented the Mobile Number Portability (MNP) feature for Dhiraagu &Panama business units and headed the ComverseONE real time billing integration for theclient• Designed & developed Fiber to the Home (FTTH) functionality and acted as an interfacebetween users & development teams• Lead a team of 8 developers on the Provisioning module and managed architecture, design,development, implementation, and post-production support of the module Show less

• 

  JPMorganChase

  Oct 2015 - Jun 2020

  • Achieved an annual savings of more than $ 9 million by reducing operational cost and 35%improvement in CSAT by delivering a digital customer journey on transaction view• Spearheaded the delivery of customer journey that helps bankers, specialists & users manage the user digital profiles.• Liaised with end-users & organized interviews, brainstorming sessions, and focus groups tocollate requirements and curating user persona for the same.• Continuous engagement with business specialists and IT PMs to design and build the newtechnology solutions (customer journeys) for better customer experience.• Managed the entire backlog for multiple cross-functional teams.• Leveraged data and analytics to make informed decisions on the priority of backlog items.• Collaborated with the analytics team in creating metrics dashboards for presenting to the key stakeholder. Show less • Led the development of web application resulting in smooth streamlining of back-office operations for the banking process.• Led a team of 4 U.S based Business Analysts on the AML/KYC project.• Coordinated with the Product Owner in backlog management duties such as creation of user stories, refined/ prioritized the backlog, added the acceptance criteria & other non-functional requirements and Release Planning & organized focus groups with back-office users• Managed demos of the newly added features to users and represented the team in Scrum of Scrum (Meta Scrum) calls• Acted as a single point of contact between the technical team & Line of Business (LoB) and provided pre-UAT & UAT support. Show less

  • Product Owner

    Feb 2019 - Jun 2020

  • Product Analyst

    Mar 2018 - Jan 2019

  • Business Analyst

    Oct 2015 - Feb 2018
• 

  Wells Fargo

  Jul 2020 - Aug 2022

  Product Manager

  • Led a 3-member Product Management team in implementing a strategic plan to migratemultiple digital customer journeys to the cloud, driving efficiency and compliance efforts;achieved a remarkable 30% reduction in operational costs and maintained 99.99% uptime,enhancing customer satisfaction and driving revenue growth• Designed and implemented A/B testing across products, leading to 22% increase inconversion adoption• Conducted gap analysis, assessed current strengths and areas of improvement for the currentapplications to plan enhancements and future releases• Collaborated with Product Managers from other LOBs to build a common solution that wouldserve different product offerings Show less

• 

  Oracle

  Aug 2022 - now

  Principal Product Manager

  • Orchestrated the successful delivery of reporting capabilities on Oracle HCM's Transactional BIsolution, revolutionizing Learning Management system; empowered stakeholders withenhanced reporting capabilities, resulting in improved visibility into training metrics andincreased operational efficiency• Devised and executed a comprehensive product roadmap for REST APIs, resulting in a 13%increase in API adoption across platforms and a 22% reduction in API-related issues,enhancing overall user experience and satisfaction• Implemented a data-driven approach to incorporate customer feedback into iterative designcycles, resulting in a 15% reduction in user interface friction and increased customerengagement• Leveraged beta testing, data analytics, and user research to uncover and implement keyimprovements, resulting in a 3% rise in customer satisfaction• Analyzed customer behavior using advanced data analytics tools to uncover key insights andidentify areas of potential improvement Show less