Calia Scott

Experience

• 

  Rite-Aid

  Sept 2001 - Dec 2012

  Assistant Manager

  Demonstrated excellent management skills in a position that demanded both analytical and strategic leadership.

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  Ellucian

  Apr 2013 - Oct 2013

  Help Desk Technician

  Resolved Tier 1 work orders. Escalated complex high priority problems to appropriate support group for resolution. Provided computer help desk support via telephone communications with end-users. Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions. Tracked user accounts creation, changes and deletions, and password resets. Organized ideas and communicate oral messages appropriate to listeners and situations.

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  Verizon

  Mar 2014 - now

  Fiber Solution Customer Analyst

  Delivers service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet. Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business. Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled callbacks to customers where necessary. Resolve customer complaints and escalations. Show less