Dragos Mocanu

Dragos Mocanu

Customer support

Followers of Dragos Mocanu734 followers
location of Dragos MocanuBucharest, Bucharest, Romania

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  • Timeline

  • About me

    * Tech Support * Knowledge management * Project and business management * Cloud CRM administration and implementation * Customer Experience * Process improvement * Trainer * Mentor * Coach

  • Education

    • Universitatea OVIDIUS din Constanta

      2005 - 2008
      Bachelor's degree Business/Managerial Economics
    • Universitatea OVIDIUS din Constanta

      2005 - 2008
      Banking and Finance Economics
  • Experience

    • Kompo SRL

      Nov 2008 - Apr 2009
      Customer support
    • Asis Systems

      May 2009 - Aug 2009
      System Administrator
    • Connecting U2

      Jan 2010 - May 2011
      Customer/Client Service
    • Stefanini EMEA

      Jun 2011 - Nov 2012
      Service Helpdesk Technician/Servicenow system administrator
    • Stefanini

      Nov 2012 - Jul 2014
      Technical Trainer
    • Oracle

      Jul 2014 - Aug 2021
      • Technical Consultant B2C Service Cloud

        Sept 2019 - Aug 2021
      • Manager Systems and Support

        Apr 2015 - Sept 2019
      • Talent Advisory Systems Technical Support

        Jul 2014 - Apr 2015
    • 888Sparkware

      Aug 2021 - Jul 2024
      Manager Knowledge Management
    • Honeywell

      Jul 2024 - now
      Knowledge Manager
  • Licenses & Certifications

    • Oracle Taleo Recruiting Cloud Service 2013 Essentials

      Oracle
      Sept 2014
    • ServiceNow Certified System Administrator

      ServiceNow - The Enterprise IT Cloud Company
      Nov 2013
    • Oracle Service Center 2020 Certified Implementation Specialist

      Oracle
      Jun 2021
      View certificate certificate