Deep Enrich
Dragos Mocanu
Customer support
734 followers
Bucharest, Bucharest, Romania
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About me
* Tech Support * Knowledge management * Project and business management * Cloud CRM administration and implementation * Customer Experience * Process improvement * Trainer * Mentor * Coach
Education
Universitatea OVIDIUS din Constanta
2005 - 2008Bachelor's degree Business/Managerial EconomicsUniversitatea OVIDIUS din Constanta
2005 - 2008Banking and Finance Economics
Experience
Kompo SRL
Nov 2008 - Apr 2009Customer supportAsis Systems
May 2009 - Aug 2009System AdministratorConnecting U2
Jan 2010 - May 2011Customer/Client Service
Stefanini EMEA
Jun 2011 - Nov 2012Service Helpdesk Technician/Servicenow system administrator
Stefanini
Nov 2012 - Jul 2014Technical Trainer
Oracle
Jul 2014 - Aug 2021Technical Consultant B2C Service Cloud
Sept 2019 - Aug 2021Manager Systems and Support
Apr 2015 - Sept 2019Talent Advisory Systems Technical Support
Jul 2014 - Apr 2015
888Sparkware
Aug 2021 - Jul 2024Manager Knowledge Management
Honeywell
Jul 2024 - nowKnowledge Manager
Licenses & Certifications
Oracle Taleo Recruiting Cloud Service 2013 Essentials
OracleSept 2014
ServiceNow Certified System Administrator
ServiceNow - The Enterprise IT Cloud CompanyNov 2013- View certificate
Oracle Service Center 2020 Certified Implementation Specialist
OracleJun 2021
Languages
- enEnglish
- frFrench
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