Tarminder Singh

Experience

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  Solid Systems Computer Services

  Jun 2010 - Jun 2011

  Service Desk Team Leader

  Responsibilities included: - Providing Help Desk Support to over 200 clientele across 64 countries- Coordinating engineer visits to customer sites.- Managing transport accordingly to geographical location- Troubleshooting potential errors with clientele- Review all open calls on behalf of the team and then identify and explain any opportunities for improvement to the Senior Management team- Stock Management, and Resource Ordering

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  Universal Screening

  Jun 2011 - Jun 2012

  Sales Manager

  Responsibilities included: - Designing Business Cards, Brochures, Leaflets etc.- Handling customer complaints and queries- Preparing Projects for Production- Ensuring all individual and team targets are met- Dispatch Management- Providing a one-to-one consultancy service for bespoke projects- Marketing and advertising to attract new business- Analysing competitor prices and planning sales campaigns accordingly

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  UTL - part of Unipart Group

  Jun 2012 - May 2014

  Responsibilities included: - Managing Sales team progress- Analyzing performance trends- Selling services to National and International customers whilst upselling to existing customers.- Informing existing and new customers with new offers via e-mail or telecommunication.- Analysing business KPI’s to improve performance per yearly quarter.- Working closely on Project Management Responsibilities included: - Completing daily administration duties- Owning VIP orders and ensuring they are dispatched accordingly to SLA.- Ensuring work is evenly distributed on all pick locations to increase work productivity.- Generating internal progress reports- Releasing orders to all retail store across the UK- Managing warehouse DCO staff- Managing the mechanization in the building

  • Distribution Coordinator / Sales Excellence Controller

    Aug 2013 - May 2014

  • Production Planner/Flow Controller

    Jun 2012 - Jul 2013
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  Maxi Haulage

  Jun 2014 - Oct 2014

  Operations Traffic Controller

  - Managed daily routes handling different customer i.e Tesco, Highland Spring.- Looking at cost issues and to create and amend routes to ensure they are most cost effective. - Driver management - to ensure the drivers are geographically located in the most effective position to ensure each route is cost efficient.

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  British Airways

  Oct 2014 - Jul 2015

  Procurement Supervisor

  - Supporting customer base from the UK/USA- Identify quick and customer friendly solutions and demonstrate good agent attributes- Working with customer to identify different solutions and tools in order to guarantee a good experience and repeat bussiness - Coaching and developing new staff to reach goals and KPI’s.- Trialing new company software and identifying pros and cons to ensure that the business can make full use of all services available

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  ICUC

  Jul 2015 - Jan 2016

  Social Media Content Specialist

  Duties on the job included:- Monitoring social media accounts for companies such as Coca-Cola, Ikea, Starbucks and Virgin- Monitor the activities & responses to posts on client's social media profiles to ensure that guidelines and rules are adhered to.- Develop & post interactive content that encourages participation & the development of member- generated content to ensure that the community is achieving its objectives.- Identify behavioural & technical issues, patterns, & trends in the community.- Pro-actively escalate issues, observations, opportunities, & insights through the relevant channels. Show less

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  BLG LOGISTICS GROUP AG & Co. KG

  Jan 2016 - May 2016

  Quality Assurance

  Subcontracted by Mercedes-Benz- Responsible to complete all tasks in the WMS to ensure batches can be dispatched and meet deadlines- Complete demand planning and ensure the workload is planned accordingly- Ensure the Parts match the manifest so that once batch is ready it meets all legal requirements.

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  Expedia Group

  May 2016 - Nov 2019

  Country Portfolio held responsible for: UK, Ireland, Israel, Middle East, APAC, Eastern Europe, Mediterranean and Baltics- Working on the implementation of new Suppliers to add to the companies growing portfolio.- Working on individual and team projects to improve the business KPI’s- Deal with supplier requests and dicest all problems by looking into XML logs and deep diving into scenarios.- Constantly monitoring supplier performance by creating reports in Tableau.- Ensure the business is generating revenue and to look out for areas to improve i.e POS and Sales channels etc.- In constant communication with Suppliers to speak about account performance and evaluating which actions could lead to positive growth in the account in order to hit targets and KPI’s. Show less Working in the CarRentals.com sector i was held responsible for improving and enhancing the car rental supply information and suppliers so that the information provided to customers is of a high quality.- Managing client portfolios and relationship.- Actively seeking ways on how to maximize the account potential as well as balancing the load within the market.- Analyzing and deep-diving into KPI's and looking at trends to establish where changes can be made to ensure better performance.- Update of stations: addresses, transfer information, opening hours, geo-localization.-Update of the terms and conditions for all suppliers- Improvement of the CR supply base tool with close collaboration with the IT teamManagement of the price list:- Calculation and data entry of the price list proposed by our suppliers in the CR tool- Onboarding of new suppliers in the tool for both net manual suppliers and XML suppliers. - Analysing XML debug reports and looking for any potential bugs prevents a action to proceed.- Systematic testing of the price list before publishing on line. Tests both internal and external in collaboration with the IT teams, the suppliers and all other services.- Handling One Ways, Cross borders in the appropriate CR tool. Show less

  • Account Manager

    Oct 2017 - Nov 2019

  • Supply Operations Analyst

    May 2016 - Oct 2017
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  TL International Group Ltd

  Nov 2019 - Mar 2024

  Global Supplier Relations Director

  In my role, I am responsible for overseeing and fostering relationships within the global car rental franchise network, spanning over 25 countries and representing two prominent brands: Right Cars and Zezgo. Working in close collaboration with the Customer Service Team, I address branch complaints promptly and handle training issues to align with company objectives, ensuring a seamless rental journey for customers.My duties extend to strategic partnerships with major players in the industry, such as Expedia and Priceline. By closely collaborating with these partners, I contribute to the growth of the business. Additionally, I focus on key dates and tailor promotions to align with customer travel behavior, aiming to accelerate business and enhance customer satisfaction. My approach emphasizes a holistic understanding of the industry, addressing customer concerns, and driving business growth through effective collaborations and promotional strategies. Show less

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  Dream Ventures Ltd

  Apr 2024 - now

  Founder & CEO

  At Dream Ventures, we specialize in empowering car rental businesses to reach new heights of success and achieve sustainable growth in today's competitive market.As a dedicated consultancy firm, we understand the unique challenges that car rental companies face, from operational inefficiencies to evolving customer demands. Our team of industry experts brings a wealth of experience and innovative strategies to the table, tailored specifically to the needs of your business.From streamlining operations and optimizing fleet management to enhancing customer experiences and expanding market reach, we offer comprehensive solutions that drive tangible results. Whether you're a startup looking to establish your presence or an established player aiming for expansion, Dream Ventures is your trusted partner every step of the way.Why Choose Dream Ventures?🔹 Proven Track Record: We've helped numerous car rental businesses achieve their goals and surpass expectations.🔹 Tailored Solutions: Our approach is customized to fit your unique business challenges and objectives.🔹 Industry Expertise: Our team comprises seasoned professionals with in-depth knowledge of the car rental industry.🔹 Results-Driven: We're committed to delivering measurable outcomes and sustainable growth for your business.Let Dream Ventures be the catalyst for your success in the car rental industry. Connect with us today to explore how we can elevate your business to new heights! Show less

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  Advantage Car Rental

  Apr 2024 - Jan 2025

  Director of International Business Development

  As the Director of International Business Development at Advantage Car Rental in collaboration with Dream Ventures Ltd, I lead strategic initiatives to drive global expansion and foster lucrative partnerships in the dynamic car rental industry.Advantage Car Rental is a leading player in the market, renowned for our commitment to delivering exceptional service, value, and convenience to our customers worldwide. In my role, I spearhead efforts to identify new market opportunities, establish fruitful alliances with key stakeholders, and propel the company's growth trajectory on a global scale. Show less

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  Routes Car Rental

  Jan 2025 - now

  Director - Sales & Marketing

  As the Director of Sales and Marketing, I lead the strategic growth and market expansion initiatives for Routes Car Rental in collaboration with Dream Ventures Ltd to drive business development, brand positioning, and revenue optimization. My role involves creating and executing sales strategies, enhancing customer acquisition, and fostering key partnerships within the car rental and travel industry.Key Responsibilities: Sales Leadership: Develop and implement comprehensive sales strategies to expand market share and drive revenue growth. Marketing Strategy: Oversee branding, digital marketing, and customer engagement initiatives to strengthen brand awareness. Business Development: Identify new market opportunities, establish strategic alliances, and manage corporate partnerships. Revenue Optimization: Analyze market trends, pricing models, and customer behavior to enhance profitability. Team Management: Lead and mentor a high-performing sales and marketing team to achieve business objectives. Show less

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  Akaal Healthcare

  Mar 2025 - now

  Co Founder & Director

  As the Co-Founder & Director of Akaal Healthcare, I am dedicated to building a domiciliary care company that provides compassionate, high-quality, and person-centered care to individuals in their own homes. My role involves strategic leadership, business development, and ensuring exceptional care standards, all while fostering a culture of empathy, professionalism, and excellence.Key Responsibilities:✅ Vision & Strategy – Setting the company’s long-term goals, ensuring sustainable growth, and driving innovation in home care services.✅ Operations & Compliance – Overseeing daily operations, ensuring compliance with CQC regulations, and maintaining the highest standards of care.✅ Business Development – Building partnerships, expanding client outreach, and identifying new opportunities for growth.✅ Team Leadership – Recruiting, mentoring, and managing a team of dedicated care professionals to deliver outstanding support.✅ Client & Community Engagement – Advocating for person-centered care, enhancing client experiences, and strengthening relationships with families and healthcare professionals.At Akaal Healthcare, we are committed to making a meaningful difference in people’s lives, empowering individuals to live independently with dignity, respect, and comfort. Through innovation, collaboration, and unwavering dedication, I strive to shape a trusted care service that enriches lives and sets new standards in the domiciliary care sector.📩 For partnerships, collaborations, or inquiries, feel free to reach out at info@akaalhealthcare.com. Show less