Ikhmal Mahtar

Experience

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  Mwcom Technologies Sdn Bhd

  Jan 2017 - Apr 2018

  Computer Technician

  Hardware and Software Support: Install, maintain, and troubleshoot computer hardware and software.Peripheral Setup: Set up printers, scanners, and other devices.Virus and Malware Removal: Scan for and remove viruses and malware.Data Backup and Recovery: Backup data and assist with data recovery.User Assistance: Provide technical support and guidance to users.Networking Support: Assist with basic networking tasks.Customer Service: Ensure user satisfaction with technical support. Show less

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  Radiant Global ADC Sdn Bhd

  Jun 2018 - May 2021

  Technical Engineer

  Technical Support: Provide technical support and assistance to end-users, either remotely or on-site, resolving hardware, software, and networking issues.Troubleshooting: Diagnose and resolve technical issues related to hardware, software, and networking systems, either independently or with the help of other IT teams.System Integration: Integrate new systems and technologies into existing IT infrastructure, ensuring compatibility and smooth operation.User Support: Provide support and assistance to users on IT-related issues, including training on new systems and technologies. Show less

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  CTC- Global Sdn Bhd

  May 2021 - Jan 2022

  Field Services Engineer

  Installation and Maintenance: Install, configure, and maintain hardware, software, and networking components.Troubleshooting: Identify and resolve technical issues related to hardware, software, and networking systems.Customer Support: Provide technical support and assistance to customers and end-users, either remotely or on-site.Field Visits: Travel to customer sites to perform installations, maintenance, and troubleshooting taskCollaboration: Work closely with other IT teams, such as helpdesk and engineering teams, to resolve complex technical issues.Upgrades and Enhancements: Perform system upgrades and enhancements to improve performance and functionality. Show less

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  CJ Century Logistics Holdings Berhad

  Jan 2022 - now

  Information Technology Executive

  CJ CENTURY LOGISTICS SDN BHDStrategic Planning: Develop and implement IT strategies and plans to support the organization's goals and objectives.Budgeting and Cost Management: Develop and manage the IT budget, ensuring that resources are allocated effectively and cost-effectively.Infrastructure Management: Manage the organization's IT infrastructure, including hardware, software, networks, and telecommunications systems.Security and Compliance: Implement and maintain security measures to protect the organization's systems and data, ensuring compliance with relevant regulations and standards.Vendor Management: Manage relationships with IT vendors and service providers, ensuring that services are delivered as per the agreements.Disaster Recovery and Business Continuity: Develop and maintain plans for disaster recovery and business continuity to ensure the organization can recover from IT failures or disasters.User Support: Provide support and assistance to users on IT-related issues, either directly or through the IT team.Reporting and Analytics: Prepare and present reports on IT performance, project status, and other relevant metrics to senior management.Training and Development: Identify training needs within the IT team and provide opportunities for professional development. Show less