Simon Cox

Experience

• 

  Vox Telecom

  Feb 2017 - Mar 2021

  ✔ Fleet Management✔ KPI/KPA Performance Management✔ Scheduling✔ Ticket Management✔ Senior Technical Assistance✔ Network Administration✔ Veeam/Altaro Backup Infrastructure✔ Fortigate Management✔ Patch Management ✔ Office 365✔ Mimecast✔ Microsoft Server Support✔ Active Directory✔ Microsoft Azure✔ End User Support ✔ Fortigate Security✔ Cisco Routing✔ Mikrotik Routing✔ MPLS Networks✔ Juniper Routing ✔ Customer experience process enhancement✔ Reviewing and analysis of processes✔ Identifying and problem management✔ Addition of new processes or procedures✔ Prioritising service requests✔ Monitoring and analyzing tickets calls and support✔ staff requirements and performance✔ One on One training✔ SWOT Analysis✔ Performance and positive attitude ✔ Outage Management✔ 911 Support Requests✔ Network Infrastructure✔ Change Management✔ MNOC✔ Abuse and Fraud Monitoring✔ Layer 2/Layer 3 IRIS Monitoring✔ DC Access Requests✔ Incident Reporting ✔ Team Meetings✔ Ticket Timeline Management✔ Customer Complaint Management✔ Strict Call Flow Management (Calls to be ✔ Answered in under 2 minutes)✔ Call Analysis✔ Leave Management ✔ E-mail✔ ADSL✔ FTTH & FTTB✔ Wireless✔ Voice ✔ E-mail✔ ADSL✔ FTTH & FTTB✔ Wireless✔ Voice

  • Managed IT Team Leader

    Nov 2020 - Mar 2021

  • Managed IT Field Services Engineer

    Jan 2020 - Oct 2020

  • Speciality Advanced (Tier 3)

    May 2019 - Dec 2019

  • Senior Manager Consumer & Business Support

    Mar 2019 - Apr 2019

  • Speciality Problem Management

    Apr 2018 - Feb 2019

  • Consumer Night Support Manager

    Nov 2017 - Mar 2018

  • Consumer Senior Network Support

    Oct 2017 - Oct 2017

  • Consumer Junior Network Support

    Feb 2017 - Sept 2017
• 

  Mainstreet IT

  Apr 2021 - now

  ✔ Product Development✔ Product Sales✔ Marketing✔ Team Management✔ Technical Lead✔ Projects & Solutions Lead

  • Managing Director

    Dec 2023 - now

  • Business Unit Manager

    Dec 2021 - Dec 2023

  • Technical Manager

    Apr 2021 - Dec 2021