Humberto G.

Experience

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  MIAMI DADE COMMUNITY COLLEGE

  Jan 1990 - Jan 1993

  Student Assistant – English Lab

  · Assisted ESOL students with their homework.· Answered phones.· Graded papers and gave feedback to students.

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  ROBERT J. FEWELL, CO.

  Jan 1993 - Jan 1998

  Administrative Assistant/Assistant Property Manager

  Assisted in all phases of the Real Estate business office. Typed letters, memos, office meetings, file, answer phones, rent collection, bank deposits, met with tenants, and supervised properties.· Recognized for increasing the amount of on-time monthly rental payments

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  RODD R. BUELL, P.A.

  Jan 1997 - Jan 1998

  Administrative Assistant (Part time)

  · Transcribe audio text and convert to written documents.· Answer phones

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  ROYAL CARIBBEAN INTERNATIONAL

  Jan 1998 - Jan 2008

  Amos Database Coordinator – Marine Operations Department

  Monitored and processed AMOS Database content issues as well as providing solutions and improvements to maintain integrity and quality of the AMOS Database for equipment, inventory and maintenance records for the Marine Operations Department.· Entered new records into the Amos Database· Modified Amos records per request from vessels.· Assist reporting manager with any projects or new assigned duties.

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  Royal Caribbean International

  Jan 2009 - Apr 2020

  Monitored and processed AMOS Database content issues as well as provided solutions and improvements to maintain integrity and quality of the AMOS Database for equipment, inventory, and maintenance records for the Marine Operations Department. Moreover, I was also involved in the following:· Managed the iSupport email system with over 80 tickets daily.· Managed Ridding Crew ship visit schedules.· Managed the Marine Operations Intranet Page.· Supervised the Manila AMOS team (4 employees).· Edited and composed over 30 SQM Policies.· Maintained the accuracy of the synchronization of Purchase Orders and Work Orders between ship & shore.· Opened SRM and Remedy tickets based on the department’s needs.· Verified that all budget codes and CAR accounts, for the fleet, were active in Amos and in their respective vessel departments.· Improved the efficiency of the Purchase Order system. Show less

  • AMOS, Analyst/Support

    Nov 1998 - Apr 2020

  • Amos Operations Support – Marine Operations Department

    Jan 2009 - Jan 2020
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  ROYAL CARIBBEAN INTERNATIONAL

  Jul 2020 - Sept 2020

  Coordinator Accounting – Temp Position

  Provide accounting support for the Customer Service Department by responding to approximately 40,000 workflow inquiries annually.· Process daily automated accounting refund actions· Maintained and executed AS400 queries to identify and process actions not generated by automated systems.· Oversee all incoming workflows to the Accounting Department and ensure that they are brought to resolution within the time allowed.· Makes independent decisions and recommendations regarding any Accounting-related issue posed by internal or external customers. Show less

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  MIAMI DADE COUNTY ELECTIONS DEPARTMENT

  Sept 2020 - Nov 2020

  Elections Support Specialist – Seasonal Position

  Worked in the Voter Services Division. Performed the following duties and responsibilities: provided data entry/customer support assistance to the voters of Miami Dade County by answering incoming calls, regarding information and assistance with voter application and/or update to their voter records. Process changes and updates to voter records in the Elections Department ’s VR System. Process vote-by-mail requests via phone and incoming mail, provided status and tracking of vote-by-mail request to registered voters. Quality assurance entry of vote by mail request, completed course and received certification for signature verifications. For county wide general elections performed ballot opening and sorting by precinct. Assisted with recount related activities such as sorting ballots by specific race and/or precinct. Show less

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  Florida Department of Health OPS

  Mar 2021 - Sept 2021

  Government Operations Consultant I – Temp Position

  · Under general supervision, interview, evaluate and monitor patients, provide education, guidance and isolation/quarantine parameters based on CDCs recommendations. Interview cases to establish case history.· Record and establish the descriptions and timelines of onset of symptoms and interview cases to determine all possible exposed individuals.· Obtain contact information for everyone.· Monitor cases for ongoing needs and disease clearance.

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  ROYAL CARIBBEAN GROUP

  Sept 2021 - Sept 2022

  Admin, Dining AffairWhere

  · Handle inbound/outbound calls and emails from internal customers, answering and assisting with general questions, dining requests, executive escalations, pre or post dining issues.· Entry of PCP inventory for F&B Products in SilverWhere application, 9.6 million seats annually.· Coordinate PCP inventory for Specialty Restaurants / PCP events for Pre Cruise-Planner Desk.· Manage AffairWhere locations for group amenities and group accounting.· Review seating counts fleetwide.· Implement AS400 Dining Deployments/Redeployments as directed by Revenue Department· Monitor shipboard table assignments/allocations and dining file exports· Deploy AffairWhere templates and entertainment schedules fleetwide.· Process Group Specialty Reservations and administer costs in AffairWhere. Show less

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  HOLLAND AMERICA CRUISE LINE

  Oct 2022 - now

  AMOS Systems Support, Technical Information Systems

  Responsible for maintenance and continual upkeep and improvement of Amos related systems in support of HA Group ships and the four corporate offices. Develop reports to analyze, monitor and recommend enhancements. Provide customer service, training and support for end-users as needed.· Day to Day Amos & ITSynch Support for both shipboard and shoreside users· Interface Support and Remediation· Review/action daily PO Report· SOX Compliance· Replication Support· User Access provisioning and deprovisioning· Work with development team to test enhancements or bugs· Other Apps (ClaimTracker, Mimic, etc.) Show less