Mark Zeno

Experience

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  Ashland University

  May 1997 - Jun 1998

  • Administered a Greek Life system, which supports the mission of the University and the ideals of the National Greek organizations• Supervised four fraternity residence directors including coordinating selection, training and evaluation• Enhanced scholastic endeavors by meeting with scholarship chairpersons, update the Greek scholarship Manual, review mid-term estimates and create the semester grade reports• Designed and implemented educational leadership programs including Fraternity and Sorority Forums, Officer Roundtables and an annual Greek Leadership Conference• Facilitated Fraternity and Sorority recruitment and new member education efforts• Coordinated traditional Greek programs including fall Greek Week, New Member Night, Celebrate Greek and Greek Honors Reception• Oversaw production of Greek publications and promotional pieces• Supervised graduate student intern, undergraduate student intern and student workers• Co-coordinated advising of Panhellenic/Interfraternity Councils• Completed all responsibilities of fraternity residence director position• Coordinated facilities management projects for fraternity houses and sorority suites• Managed Greek Life and fraternity house budgets• Counseled students with academic/personal problems Show less

  • Director of Greek Affairs

    May 1997 - Jun 1998

  • Fraternity Residence Director

    May 1996 - May 1998

  • Graduate Intern

    May 1997 - Aug 1997
• 

  Ohio Wesleyan University

  Jul 1998 - Jun 2002

  Director of Greek Affairs

  • Administer a Greek Life system, which supports the mission of the University and the ideals of the National Greek organizations• Supervise ten fraternity house advisors including coordinating selection, training, and evaluation• Coordinate advising of Interfraternity and Panhellenic Councils, Order of Omega Honorary and Rho Lambda Women’s honorary• Coordinate advising of 16 individual National Greek chapters• Serve in on-call duty rotation with Residence Life Coordinators to enforce university policies and regulations and serve as adjudicator in judicial situations• Develop and maintain web pages for student life division and office• Coordinate three yearly meetings with Alumni Interfraternity Council and other alumni officers• Advise production of fraternity and sorority recruitment programs and new member education sessions• Design and implement educational programs including Trilogy Series, Officer Roundtables, Leader Series, Risk Management Series, One-on-One Programs and an annual Greek Leadership Conference• Coordinate traditional Greek programs including a fall Greek Week, New Member Education Night, Greek Reception for Orientation and the Greek Awards Banquet• Coordinate monthly and year-end house inspections with Risk managers and Public Safety• Coordinate facilities management projects for fraternity houses with Fraternity House Corporations and University officials• Manage Greek life and fraternity house budgets• Counsel students with academic/personal problems Show less

• 

  Case Western Reserve University

  Jul 2002 - Jun 2003

  Educational Coordinator

  Advised and collaborated with IFC and Panhellenic Vice Presidents for Administration in creating a functional judicial to select, train and supervise judicial board membersSelected, trained, supervised and evaluated four Greek Life Assistants and one House AdvisorMaintained confidential departmental files/databases related to student judicial and housing recordsDeveloped and revised university policies and procedures for effective maintenance and safety standards within residential buildings and Greek communityAdministered a monthly health and safety inspection of all campus buildings with Safety ServicesAssist students in identifying personal/emotional concerns and provide appropriate resources or referrals Show less

• 

  Ashland University

  Jun 2003 - Jul 2005

  Assistant Director of Residence Life

  Served as an integral part of the Residence Life department in coordinating the day-to-day functions of the housing operationsCoordinated Resident/Fraternity Director recruitment, selection, training, evaluation and budgetsManaged coordination of Resident Assistant recruitment, selection, training and evaluationEstablished health and safety inspections with university Safety Services and Physical PlantEntered and maintained student billing, room assignments and confidential information through campus Datatel system Facilitated and maintain information for the Residence Life web pages Provided conflict resolution management for roommate, parent and community concernsAssisted Physical Plant with development and updates for the on-line work-order system Oversaw residence halls, fraternity house and apartment room selection and lottery process.Directly managed three senior apartment buildings including operations, student development and emergency intervention Show less

• 

  Baker University

  Jul 2005 - Jan 2007

  Associate Dean of Student Development

  Provided overall leadership in residence life and housing operations, judicial affairs and Greek life Directly supervised the Director of Greek Life, Student Life Coordinator and office support staffCoordinated management of all residence hall and university-owned apartment complex facilities including operations, facilities management, student development and emergency interventionSelected, trained, supervised and evaluated the residential housing staff consisting of two graduate-level Residence Life Coordinators (RLC), four senior student Hall Directors (HD), four senior student Community Advisors (CA) and twenty-two Resident Assistants (RA) Taught a section of the First Year Orientation Class for transfer and new students each semesterMaintained student billing, room assignments and meal plans through campus POISE system Created and executed a Housing Lottery system for room selection and placement each springPlanned and implemented all hall-staff workshops and monthly educational in-service programsFacilitated and directed monthly Health and Safety building inspections with Campus Safety, Building Services and local Health InspectorsOversaw and coordinated residential housing renovations and building equipment/furnishing replacement each summer with Maintenance and Business OfficeChaired the off-campus housing process and placement system teamManaged all campus incident reports, judicial referral forms and Campus Safety documentationScheduled, processed and recorded all judicial/appeal hearings, records and proceduresDeveloped and revised university procedures and policies for effective maintenance and safety standards within the university community Participated in a twenty four hour on-call administrative duty scheduleProvided customer service and conflict resolution for roommates, parents and community concernsCo-advised the parMentor organization, official host group of students for the University Show less

• 

  Premises control

  Jan 2007 - Jun 2008

  Executive Account Manager

  Managed and created business accounts through personal and network based connectionsProvided support and resources for project managers at customer locationsSpecialized in college and university safety and security system implementation and trainingCreated marketing and promotional materials for new and prospective clientsDeveloped corporate and educational institution based presentations on security camera and access ID card system productsPromoted company services through website, direct mail and phone correspondenceUpdated and maintained company database processes Completed network and security system certification training Show less

• 

  Heidelberg University

  Jul 2008 - Feb 2022

  Supervise the Director of Security, Housing Coordinator and Office Administrative AssistantDirectly supervise 3 Area Coordinators, 4 University Graduate Assistants, 2 Assistant Residence Coordinators and 38 Resident AssistantsCoordinate the recruitment, selection, training and evaluation of hall staff teamCoordinate the judicial hearing board selection, training and evaluationEstablish routine health and safety inspections with university Krammes Service CenterEnter and maintain student room assignments and judicial information through campus Banner system and Adirondack programFacilitate implementation and maintenance of residential BASIS card access systemManage all information for the Residence Life, Greek Life and campus policy web pagesAdminister conflict resolution management for roommates, parents and community concernsOversee residence halls, Greek houses and apartment room selection and lottery process.Maintain a positive customer service approach with campus and community constituentsProvide opening and closing procedures of residential units as well as summer and break housingSupervise the early arrival process in coordination with Residence CoordinatorsChair and advise the off-campus and commuter application processDevelop goal-based initiatives for residential communities, hall staff teams, Greek communities and judicial system.Advise the Inter-Residence Hall and Greek Governance Council Responsible for maintaining and overseeing budget disbursement for department and hall councilsCooperate with university offices on pertinent information for student issues and concernsParticipate in on-call administrative Assisted with the development and implementation of annual goals and objectives of the department and Student Life divisionRepresent the Residence Life, Greek Life and Judicial Affairs Offices at summer, fall and winter orientations Show less Directly supervise 6 Bowling Green State University Graduate Assistants, 2 Assistant Residence Coordinators and 24 Resident AssistantsCoordinate the recruitment, selection, training and evaluation of hall staff teamEstablish routine health and safety inspections with university Krammes Service CenterEnter and maintain student room assignments and judicial information through campus Banner system and FileMaker programFacilitate implementation and maintenance of residential BASIS card access systemManage all information for the Residence Life web pages Administer conflict resolution management for roommates, parents and community concerns Oversee residence halls, Greek houses and apartment room selection and lottery process.Maintain a positive customer service approach with campus and community constituentsProvide opening and closing procedures of residential units as well as summer and break housingSupervise the early arrival process in coordination with Residence CoordinatorsChair and advise the off-campus and commuter application processDevelop goal-based initiatives for residential communities and hall staff teamsCo-Advise the Inter-Residence Hall Governance Council with Residence Life Graduate AssistantResponsible for maintaining and overseeing budget disbursement for department and hall councilsCooperate with university offices on pertinent information for student issues and concernsParticipate in on-call administrative duty with Dean of Students and Director of Campus SafetyAssisted with the development and implementation of annual goals and objectives of the department and Student Life divisionRepresent the Residence Life Office at summer, fall and winter orientations Show less

  • Assistant Dean of Student Affairs

    Jul 2011 - Feb 2022

  • Director of Residence Life

    Jul 2008 - Jun 2011
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  Oberlin College

  Feb 2022 - now

  Assistant Vice President and Dean of Residential Education and Campus Life Auxiliaries