SP Singh

Experience

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  Usha India Ltd.

  Feb 1991 - Dec 1996

  Customer Support Engineer

  Key Profile: Installations of PCs, Peripherals and Software Troubleshooting and Maintenance of Software, Hardware and Network Problems In-house Testing of Equipments & Peripherals Provisioning of Customer Services Quality Service Delivery Customer Compliant Resolution Preventive Maintenance & AMC Collection Post Installation Training to the User SLA Management

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  Espire Infolabs

  Jan 1997 - Sept 2002

  Sr. Systems Administrator

  Key Profile: In-house Hardware Maintenance & Software Installation IT Setup & Technical Support Helpdesk Support Workstation / Servers & User Data Backup and Recovery Vendor Coordination Inventory Control & Asset Management End User Problem Resolution Training• Supported the entire software network, LAN/WAN, e-mail, Ethernet systems, Internet & Intranet accounts.• Maintained and ensured timely AMC renewals of machines, printers and other IT equipments.• Monitored daily operations involving IPLC, Network, Routers, Leased Line, Switches and Hubs.• Managed Servers, MDaemon and Lotus Notes Domino Server 4.6 and Applications Servers.• Handled installations, testing and implementation of Leased Lines modems.• Conducted IT related training for various departments like Recruiters, Sales, Accounts, CSG and CRMS.• Maintained 99.5% network uptime by planning and implementing network solutions.• Ensured 98% internet and other WAN links uptime besides DOT /STPI problems.• Part of the Internal Assessment Team Member for CMM. Show less

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  Rai University

  Sept 2002 - Apr 2005

  Manager - IT

  Providing specialist inputs on appropriate use of IT as a tool for achieving RF’s mission, sources maintain and provide IT network and servers. Provide IT support to various departments across offices, develop mechanisms for standardizing hardware & software systems, and represent IT in various forums related to IT. Develop innovative application in the use of IT and internet.Maintaining a dedicated facility for a Computer Lab for leading Business School of Country (i.e. RBS, New Delhi Campus)• Coordination between Chairman, Vice Chancellor, Directors, Deans, Campus Heads and various HODs, faculties, staff members and Team members for the project support, infrastructure, services requirements and meeting the SLA’s levied by the quality team.• Responsible for supporting entire network for this 750-employee company, including LAN/WAN technologies, e-mail, Ethernet systems, Internet, and Intranet accounts.• Responsible for the entire department related activities during external visits of campuses by Affiliating universities, AICTE, UGC etc.• Responsible for providing technical support to foreign delegation of academic/non-academic team including NOKIA Inc. Japan and professors from universities likewise Harward, MIT etc.• In house Hardware Maintenance and software installations. Show less

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  Rai Foundation

  Sept 2002 - Nov 2006

  Manager - IT

  Key Profile: System & Network Administration / Support Internet Connectivity Management (ILL, ISDN, Broadband) Website Management Vendor Management Procurement of ICT Equipments IT Budgeting Process Design & Implementation Hardware Maintenance & Software Installations Technical Support• Led facility for Computer Lab for a leading Business School of Country (RBS, New Delhi Campus).• Coordinated between Chairman, Vice Chancellor, Directors, Deans, Campus Heads and various HODs, faculties, staff members and team members for project support, infrastructure, services requirements and SLAs management.• Supported the entire network, LAN/WAN, e-mail, Ethernet systems, Internet and Intranet accounts.• Maintained MAIL Servers having multiple domains and multiple groups. • Implemented Anti Spam, Antivirus and Security Policies on the Mail Server.• Involved in addition, deletion and modification of User Accounts, Group Ids & Aliases as per requirement.• Conducted periodical performance monitoring and fine tuning of Server.• Managed website registration & renewal, provided technical guidance to web design team and coordinated with the Registrar & Web team.• Provided secured FTP site for the Exam dept. for authenticated access of question papers during end semester examination.• Managed dept. related activities during external visits by Affiliating Universities, AICTE, UGC, etc.• Provided technical support to foreign delegation of academic / non-academic team including NOKIA Inc., Japan and Professors from Universities (Harvard, MIT, etc.). Show less

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  NSB-NIILM School Of Business

  Dec 2006 - Jan 2011

  Head - ICT Infrastructure Management

  Headed a team of IT professionals and provided IT support for Wi-Fi enabled campus for over 150 Desktops and 250 Laptops.Administered Domain Controllers, Mail Servers, Proxy Servers and Web Servers.Provided remote administration to users and transferred the latest technology trends to users & students.Recruited IT personnel, trained junior staff and ensured optimum resource utilization.Handled website management (www.nsb.in) including domain registration, renewal and contents upload.Handled additional responsibility as HR Manager and steered all activities of the HR Dept.Involved in recruiting, planning & scheduling resources and induction & orientation of new joinees.Conducting performance appraisals and maintaining attendance of employees. Show less

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  MPGI Group (i.e. Pratap University & National Duniya)

  Jan 2012 - Oct 2013

  Head-ICT Infrastructure Management

  Was responsible to hire, train, develop and lead the technical team. Scope of position was to provide tech support, design, implementation, training, administration and management authority. Key Skills:24x7 Tech Support, Procurement of ICT Equipments, Website Management, Team Management, Help Desk Operations, ERP Support, Customer Relationship Management,Vendor Management

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  EMag Technologies Pvt Ltd

  Oct 2013 - Aug 2014

  General Manager-IT & Operations

  Managed the team of web developers, Graphics Designers, Software Engineers. Building Customer Relationships, resolving the reported issues by customers. Understanding the technical requirements of client’s business and getting it implemented.Specialties: Ensuring Smile on Customers' face, Keeping team motivated, Keep performing high during pressure

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  Jharkhand Rai University

  Aug 2014 - Apr 2015

  Sr. Manager- Administration & Purchase

  Looked after the entire day to day activities of administration dept of the JRU Ranchi. Purchase, Vendor Development, Starting of the Mess for approx 2000 students & staff, building construction etc.Specialties: User Satisfaction, Getting best out of waste, Agile, Remaining calm in the storm

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  The KTL Group, Inc.

  Aug 2015 - now

  Sr. Manager - Administration

  General Administration, ISO Documentation, Building Maintenance, Housekeeping Supervision, Co-ordination with Scrap Dealers, Facility Management etc.