Prabhakaran K

Experience

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  Comptech Electronics Pvt. Ltd

  Jun 2000 - Dec 2001

  Production cum Support Engineer

  Gained company’s confidence in authorization of new product support by quick learning as well as providing accurate and timely support

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  RMS Technologies Pvt. Ltd

  Jan 2002 - May 2004

  Customer Support Engineer, Senior Customer Support Engineer

  • Gained company’s confidence in authorization of new product support by quick learning as well as providing accurate and timely support

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  Redington (India) Ltd

  Jun 2004 - May 2009

  Customer Support Engineer

  Key DeliverablesDeveloped and presented MIS reports to top management to aid in decision makingWorked closely with OEMs/ODMs, presenting them results of regular monitoring of operational activities Maintained manpower and infrastructure availability across locations; also handled material and maintained MSL by effective forecastEnsured training of CS Engineers/Logistics executives on products, customer handling and technologyEstablished ISO 9001 Quality Standards for enhancing productivity and client satisfactionIdentified opportunities and implemented various process improvement plans, cycle time reducing techniques, cost saving measures etc.Mentored, led and provided training to operational personnel to achieve greater efficiencyPrepared work allocations/activity schedules, monitored operational activities and provided feedbackFollowed various techniques in logistics/inventory management to ensure the stock accuracy/agingSupported C&F agents for import/export activities, Ensured insurance claim for damaged/lost consignmentManaged reverse logistics effectively to return the defective material timely for OEM RMA apply Show less

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  TVS-E Servicetec Ltd.

  May 2009 - Sept 2010

  Executive Program Management

  • Worked closely with OEMs/ODMs, presenting them results of regular monitoring of operational activities• Maintained manpower and infrastructure availability across locations; also handled material and maintained MSL by effective forecast• Ensured training of ASP Engineers/Logistics executives on products, customer handling and technology• Managed reverse logistics effectively to return the defective material timely to OEM• Tracking and monitoring the progress of projects from time to time• Conducting Technical Program to the FSE and ASP Engineers on Display Product• Approving ASP Claims after verification of call closure norms on monthly basis Show less

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  R-Logic Technologies India Pvt. Ltd.

  Sept 2010 - now

  Operations Manager

  • Leading the day to day Operational Activities of repairing PSU, Memory, Printer and Adapter of customers Dell, Delta, HP and Printronics• Data analyze on improving the monthly billing revenue by giving inputs and driving the process where ever is required• Responsible for driving the Yield and TAT• Planning end-to-end activities related to Operations• Maintaining the WIP qty within 5days Inflow qty by driving the team• Implementing VA/VE (Value Added/Value Engineering) activities viz Kaizen Process improvement• Managing resource conflicts effectively to ensure timely availability• Meeting the SLAs defined by customer• Attending conference call with customer on weekly basis and monthly of Quality review meeting• Coordinating with MPP team for component and packing materials availability at MSL • Presenting monthly BFT Metrics to the Directors – Technical, Operations, Business and Finance• Technical contribution to Repair/ Screening activity Show less