Zain Hemani

Experience

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  Bp

  Mar 2018 - Sept 2022

  • Controlled and implemented enhanced merchandise and service processes.• Fulfilled and exceeded customer satisfaction goals in a consistent manner, via all-round station service and product recommendations.• Consulted customers on merchandise care and details.• Facilitated cash handling and fuel station maintenance.• Administered research and comparisons of market fuel prices, to update station prices.• Reinforced efficient hospitality skills, handling, and completing customer order requests.• Remodeled shelve blocking, product scanning and barcoding.• Retail Cashier experience through finalising sales and payment collections. Show less • Conferred with team leaders to communicate targets, boost revenue, and improve promotional strategies.• Devised and published metrics to measure the company’s success in delivering high levels of customer service.• Exceeded team goals and collaborated with staff members to implement continuously improved customer service initiatives.• Achieved and consistently exceeded revenue quota by promoting additional product promotions.• Demonstrated organisational skills and promotional strategies to management, specialised shelving strategies which effectively resulted in higher customer purchases and contributed to higher sales revenue. Show less

  • Customer Service Representative

    May 2018 - Sept 2022

  • Senior Customer Service Representative

    Mar 2018 - Sept 2022
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  Mondelēz International

  Jun 2018 - Dec 2018

  Process Worker

  Core Responsibilities: • Regulated daily operations of machinery and aligned set production schedules.• Controlled and sustained production line, with resources passing along conveyor belts.• Delivered constant supply of raw materials and ingredients were readily available to continue operations.• Supervised efficient production process through equipment maintenance and operational controls.• Observed instruments such as temperature gauges, at regular intervals.• Adjusted conveyor belt speed as well as additional machinery functionalities, accordingly with process requirements.• Demonstrated high standards of workplace safety• Enforced organised production areas and cleared walkways are free of debris or hazards.• Monitored equipment operations to detect defects and faults in a timely manner.• Displayed consistent professional and positive attitude. Show less

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  Swinburne University of Technology

  Mar 2019 - Dec 2021

  Student Peer Mentor

  • Shared experiences on being a new student at Swinburne.• Facilitated group activities and interactions during weekly meetings.• Provided support and guidance to other students to fulfil their potential at university.• Prepared weekly meeting reports to track progress of mentees.• Checked on unresponsive Mentees and their wellbeing.

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  CARE MODE Pty Ltd

  Jul 2019 - Sept 2022

  Disability Support Worker

  • Directed all personal care and mobility needs for customers, with physical and intellectual disabilities and attributes.• Created individual care program plans, to enable learning and independence.• Prepared daily client personal care, meal preparation, medication handling and personal care.• Facilitated a positive routine was established and maintained towards optimum mental and physical wellness.• Initiated regular communication with care managers on behalf of clients.• Established systematic diary management abilities for medications appointments.• Proposed and scheduled social events, appointments, and places of worship for clients. Show less

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  Kimpex Sports International

  Dec 2019 - Mar 2020

  Design Engineering Intern

  Core Responsibilities: • Worked closely and supported designers and engineers on projects. • Developed product designs using engineering processes and principles. • Assisted in the production department with manufacturing.• Liaised with internal technical departments to ensure quality control. • Met daily, weekly, and monthly project tasks.• Monitored equipment operations to detect defects and faults in a timely manner.

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  Universal Biosensors

  Aug 2021 - Mar 2022

  Mechanical Engineering Intern

  • Collaborated with project team members, stakeholders, and clients to create and modify CAD models.• Learned designing with solid modelling software including project prototyping.• Applied integrated tracking plan for development of medical devices using various engineering conceptualisation methods.• Followed all instructions from supervisor and company policies, OHS, and procedures to ensure product integrity and quality control.• Utilised specific solid modelling features to implement ideas in a further efficient way to cut-down design and development time.• Performed computational and practical analyses of mechanical design choices.• Assisted in production processes involving manufacturing of medical diagnostic test system.• Compiled and maintained the inventory with an ERP software and the manufacturer’s recommendations. Show less

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  Nascha

  Sept 2022 - now

  Disability Support Worker

  • Direct all personal care and mobility needs for customers, with physical and intellectual disabilities and attributes.• Create individual care program plans, to enable learning and independence.• Assist in daily client's personal care, meal preparation, medication handling and personal care.• Facilitate a positive routine was established and maintained towards optimum mental and physical wellness.• Initiate regular communication with care managers on behalf of clients.• Establish systematic diary management abilities for medications appointments. Show less

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  Metso

  Feb 2023 - now

  • Technical Sales Support - Crushing

    Jul 2024 - now

  • Junior Technical Sales Support - Crushing

    Oct 2023 - Jun 2024

  • Graduate Engineer

    Feb 2023 - Oct 2023