Mohammad Kazim

Experience

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  Coles Suermarkets

  Aug 2013 - Dec 2016

  Quality Assurance Specialist

  ● Developed Test Plans, Test Cases to test the Screens and workflows for Quality Assurance ● Participated daily Scrum stand-up meetings with cross-functional teams to review daily-generated burn down charts and progress ● Used ADB command to pull locates for android devices. ● Monitored and debugged issues with the Android and IOS devices using Appium. ● Extensively worked on finding root cause of issues for the Android and IOS devices. ● Used Java concepts of Collections (List, Set, and Map), IO (Apache POI), XML, Properties to create dynamic framework for UI and API automation (HTTPClient) ● Performed Java API testing using Java and TestNG. Also performed parameterized testing using TestNG. ● Created Automation Scripts & framework in Appium for IOS &Android Mobiles using Selenium WebDriver. ● Identified test cases to automate. Automate those test cases using Selenium WebDriver, TestNG and Java (Eclipse IDE). ● Converted QTP scripts into Selenium scripts. Used Java as Language and Eclipse as IDE, Maven as build tool, Jenkins as CI tools. ● Responsible for implementation of Hybrid Test Automation Framework build using Selenium WebDriver, TestNG and Maven technologies under Java platform. ● Used Maven, SVN, Selenium WebDriver, Java and Selenium Grid to create nightly automation scripts. ● SOA testing for Payments API using SOAPUI and Java framework for web services testing. ● Validated SOAP responses by using assertions likeXpaths match, schema compliance, contains, SOAP fault etc ● Used Xpaths and DOM to work with dynamic and static objects in Selenium. ● Developing test scripts to test Web Services, Java components using SoapUI tool and Monitoring performance of APIs.●Performed integration testing of module and workflow for user transfers of data from ORS to ORMS to create orders and orders sets in ORMS. ● Review and maintain all project documentation in accordance with department procedures Show less

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  TIC Group

  Jan 2017 - Feb 2019

  ServiceNow Developer/Admin
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  C&R Brand Solutions

  Mar 2019 - Nov 2020

  ServiceNow Developer
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  Aetna, a CVS Health Company

  Dec 2020 - Jun 2022

  ServiceNow Developer

  Involved in developing Use Cases and Technical Design Documents. ● Designed form layouts, workflows and modules in applications. ● Involved in writing client scripts and UI policies to make client side changes. ● Created UI pages to use them in Service Catalog, designed buttons & context menus both on form and lists using UI actions. ● Created schedules, reports and monitor performance of Service Now. ● Involved in Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. ● Created functional and technical specification documents for various Service now modules. ● Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in Service Now. ● Worked on creating and configuring the Applications, Modules, Business Rules, Client Scripts, UI Actions, and UI Macros in Service Now. ● Populated the CIs (Configuration Items) and configured the CI relations in CMDB. ● Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. ● Writing Catalog client scripts and UI policies to make client side changes. ● Extensively used the Glide Record for server side scripting (in business rules) ● Experience on working with Script Includes and Scripted Web Services. ● Writing script includes invoking them in reference qualifiers or variable scripting. ● Bi-directional integration between ServiceNow with Mark logic using REST API methodology ● Testing the Integration with Mark logic using Soap UI ● Develop and deliver customized portal web pages in ServiceNow using JavaScript frameworks ● Experience in configuring email notifications in ServiceNow. ● Creating Knowledge articles to document the steps in creating the catalog items. ● Worked on order guides, to arrange them in sequential order to make the user comfortable while raising a request. Show less

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  American Tower Corporation

  Jul 2022 - now

  ServiceNow Developer

  • Implemented a customer portal with bootstrap theme• Implemented a HR portal on the new Service portal• Have 2 implementation projects experience of using and developing on CMS• Implementing Service Request Management from End-to-End including the integrations with other tools and giving support for the whole Service Catalog Application including resolving the incidents and problem tickets on Service Catalog. • Development of Service catalog which includes creating new catalog items, designing workflows and execution plans. • Created functional and technical specifications documents for various Service Now modules • Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB and CMS in Service Now • Coordinating the instance upgrade activities. • Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning. • Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand. • Worked on CMDB from scratch.• Worked on domain separation. • Worked on DISCOVERY and set up mid servers and check for the connectivity, Became an expert in troubleshooting Discovery tool. • Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, web services, CSS, HTML5. • Use JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions. • Configured multiple forms for Asset module using Configuration Management Database. • Writing Catalog client scripts and UI policies to make client side changes using Glide/Jelly/JavaScript. • Experience working in PPM (Project Portfolio Management) created new and managed existing portfolios. • Working on different kinds of variables and variable sets. Show less