Joseph McLain

Experience

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  Logan-Rogersville Fire Protection District

  Aug 2015 - Jul 2018

  Firefighter

  •Respond to fires, medical emergencies, and motor vehicle accidents•Train and teach other firefighters on tactical and physical responsibilities of the job•Communicate with crew members effectively up and down the chain of command•Create and document Standard Operating Procedures for training purposes.•Inform and educate the public on fire safety to protect lives and property•Work as a team by collaborating, communicating, and training to better the community

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  Oracle

  Dec 2018 - Jul 2023

  Support Services Owner

  •The Support Services Owner (SSO) is responsible for managing client relationships with broad scope to deliver on engagement milestones and scope of services, the support of all implemented Cerner solutions and services to clients and ensuring the support methodology is adhered to.•This role is also responsible for ensuring world-class service is provided by coordinating departmental or cross-functional teams to deliver timely, high quality projects. •Utilization of Change Management, Incident Management, Escalation Management and Code Defect Management to guide Software Analysts and Engineers for best practices pertaining to Customer Support for aligned clients•The SSO works on significant or unique issues where analysis of situations and independent judgment are required to obtain results.•The SSO is responsible for the following: executive relationship management, status reviews, managing action items, risks/issues and all deliverables; managing cross-organizational interactions as needed including managing escalations across Cerner teams; facilitating meetings, generating agendas/minutes, and developing detailed plans/schedules; and managing and driving results through support.•Responsibility for developing Weekly, Monthly, Quarterly and Annual Reports presenting standard metrics being executed within Cerner AMS per client to higher leadership and client leadership Show less

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  Independent Adhesive & Coatings

  Jul 2023 - now

  Senior Project Manager

  Project Manager – Adhesive SolutionsProfessional Summary:Dynamic and results-driven Project Manager with extensive experience in the adhesive industry. Demonstrated expertise in overseeing projects from conception to completion, ensuring timely delivery and adherence to quality standards. Proven ability to effectively coordinate cross-functional teams and manage resources to achieve project objectives. Possess strong leadership skills with a focus on fostering collaborative environments to drive innovation and continuous improvement.Key Skills:Project Planning & ExecutionCross-functional Team LeadershipResource ManagementBudgeting & Cost ControlRisk Assessment & MitigationStakeholder CommunicationQuality Assurance & ComplianceContinuous Improvement InitiativesConflict ResolutionSupplier Relationship ManagementWeb designProfessional Experience:-Lead cross-functional teams in the successful execution of adhesive development projects, ensuring alignment with company objectives and customer requirements.-Develop comprehensive project plans, including timelines, milestones, and resource allocation, to drive project execution within defined scope, budget, and timeline parameters.-Conduct risk assessments and develop mitigation strategies to address potential project obstacles, ensuring continuity of project progress.-Monitor project progress and performance metrics, identifying deviations and implementing corrective actions as necessary to ensure project objectives are met.-Facilitate effective communication among stakeholders, providing regular updates on project status, risks, and opportunities.Implement quality assurance processes and procedures to ensure the delivery of high-quality adhesive solutions that meet or exceed customer expectations. Show less

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  Sam The Concrete Man

  Jan 2024 - now

  Lead Estimator - Territory Manager MO

  Professional Summary:Results-oriented professional with a proven track record in both estimating and territory management roles. Demonstrated expertise in accurately assessing project costs and effectively managing client relationships within assigned territories. Possess strong analytical skills, attention to detail, and strategic planning abilities to optimize profitability and drive business growth.Key Skills:Estimating & Cost AnalysisTerritory ManagementClient Relationship ManagementNegotiation & ContractingMarket Analysis & Strategic PlanningBudgeting & ForecastingTeam Leadership & CollaborationCommunication & Presentation-Serve as the primary point of contact for clients within assigned territory, establishing and maintaining strong relationships to drive business growth and customer satisfaction.-Conduct thorough market analysis and research to identify business opportunities and trends within the territory, informing strategic planning and decision-making processes.-Lead the estimating process for construction projects, utilizing industry knowledge and expertise to accurately assess project costs, including materials, labor, and overhead expenses.-Collaborate with internal teams, including sales, operations, and finance, to develop competitive pricing strategies and proposals that align with client needs and company objectives.-Provide leadership and guidance to a team of estimators, fostering a culture of excellence, accountability, and continuous improvement.-Develop and deliver presentations to clients, showcasing company capabilities, value propositions, and project proposals.-Monitor competitor activity and market dynamics, identifying potential threats and opportunities, and recommending proactive strategies to maintain a competitive edge.-Stay abreast of industry trends, regulations, and best practices, continually seeking opportunities for professional development and knowledge enhancement. Show less