Edward Reyes

Experience

• 

  Sykes Asia Inc.

  Sept 2010 - now

  - Meet/Exceed Production Performance Metrics- Meet/Exceed Client and Company Quality Standards- Manage agents with regards to matters like processing memos/sanctions and related agent documents. - Provide Motivation and Positive Team Morale- Work closely with the Agents and other Team managers to deliver service level goals- Provide 1on 1 Feedback/Coaching and Action Plans - Recognize Agents for Accomplishments- Propose Projects/Process Improvement to Team/Account- Accomplish and Submit Weekly/Monthly Reports- Analyze Team WTD/MTD Stats and Provide Monthly Business Reviews- Send and Respond to Client Escalations- Attend to Weekly Client Calls/Calibration- Participated in Account Recruitment• Providing Technical Exam• Final Interviewer• Conduct off site Job Hunts with HR Team-Effectively and appropriately interface with Support Services staff to ensure SYKES policies are adhered to.-Assigned to any other responsibility as & when required. -Perform other duties assigned to him/her by the Account Manager. Show less

  • Team Manager

    Sept 2010 - now

  • Team Manager

    Sept 2010 - now