Edward Reyes

Edward Reyes

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location of Edward ReyesMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Team Manager at Sykes Asia Inc.

  • Education

    • Ama computer learning center

      1997 - 2000
      Bachelor's degree Computer Technology/Computer Systems Technology
  • Experience

    • Sykes Asia Inc.

      Sept 2010 - now

      - Meet/Exceed Production Performance Metrics- Meet/Exceed Client and Company Quality Standards- Manage agents with regards to matters like processing memos/sanctions and related agent documents. - Provide Motivation and Positive Team Morale- Work closely with the Agents and other Team managers to deliver service level goals- Provide 1on 1 Feedback/Coaching and Action Plans - Recognize Agents for Accomplishments- Propose Projects/Process Improvement to Team/Account- Accomplish and Submit Weekly/Monthly Reports- Analyze Team WTD/MTD Stats and Provide Monthly Business Reviews- Send and Respond to Client Escalations- Attend to Weekly Client Calls/Calibration- Participated in Account Recruitment• Providing Technical Exam• Final Interviewer• Conduct off site Job Hunts with HR Team-Effectively and appropriately interface with Support Services staff to ensure SYKES policies are adhered to.-Assigned to any other responsibility as & when required. -Perform other duties assigned to him/her by the Account Manager. Show less

      • Team Manager

        Sept 2010 - now
      • Team Manager

        Sept 2010 - now
  • Licenses & Certifications

    • 7 Habits of Highly Effective People

      Jul 2015
    • CompTIA A+

      Aug 2011