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Thomas (Tom) Lapp
Sales Engineer

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About me
Senior Director of Operations
Education

Iowa State University
-Bachelor’s Degree Industrial Engineering
Saddleback College
-N/A Computer Programming-Business Programming: SQL Database Management-Business Programming: Introduction to Java-Business Programming: Visual Basic .Net
Experience

Ingersoll Rand
Sept 1988 - Dec 1993Sales EngineerEngineered custom compressed air systems to meet customer business requirements by integrating equipment into new or existing structure.• Grew territory sales 22%.

Atlas Copco Airpower
Jan 1994 - Apr 1995Area ManagerResponsible for designing and installing engineered compressed air systems.• Grew territory sales 10%.

Henkel - Loctite
May 1995 - Dec 1996Adhesives and Sealants EngineerEngineered the use of adhesive technologies to meet customer custom application specifications.• Grew territory sales 20%.

GE Silicones
Dec 1996 - Dec 2005Managed all aspects of $50M silicone custom compounding production facility and warehouse, encompassing product development, scheduling, supply chain, quality, and HR. • Reduced costs by 10% resulting in a 15% increase in profit margin by developing predictive statistical models and implementing LEAN methods for inventory control.• Exceeded occupational safety standards and gained Cal/OSHA VPP Star Certification. • Generated $1M in new revenue through development of new products to meet customer requirements.• Successfully led the implementation of SAP R/3 enterprise resource planning software. Show less
Plant Manager
Nov 2003 - Dec 2005Six Sigma Black Belt
Oct 2001 - Nov 2003e-Business Leader
Oct 2000 - Sept 2001Distribution and Direct Account Manager
Dec 1996 - Oct 2000

Centex Homes
Jan 2006 - Jul 2007Division ManagerConceptualized and implemented processes and infrastructure to establish two profit and loss centers for supplying finish carpentry, trusses, and lumber for Centex Homes (2nd largest national home builder). Devised pricing models and negotiated vendor pricing.• Increased business unit profitability per home by 15% and decreased production cycle time by 20% through improved supply chain management, production controls, and labor utilization.• Innovated employee incentive system by examining compensation models from other industries with similar requirements and instituting a piece-rate compensation structure, improving productivity and quality. Show less

GE Capital
Jul 2007 - Jul 2011General ManagerLed the division’s largest equipment service business, with $50M in assets and $30M in revenue. Responsible for full P&L performance, which included all business functions including operations, supply chain, sales, marketing, strategy, safety, and HR development. Restructured the business to align with company goals of increased asset utilization, customer satisfaction, and EBITDA. • Created new and profitable organizational structure reducing costs by $16M, increasing operating margin by 33%, and increasing EBITDA by more than $3 Million through analysis and restructuring of operations, sales, assets, quality, and supply chain. • Increased revenue $1.5M by developing and executing a sales target program with well-defined goals and facilitating collaboration between operations and sales teams. This effort resulted in a 33% increase in asset utilization. • Improved operational performance delivering extraordinary 180% improvement in customer satisfaction rating by identifying areas of greatest customer concern and introducing consistent pricing, higher quality assets, and improved overall responsiveness. Show less

Quidel
Oct 2011 - Mar 2019Managed a team of engineers responsible for support and development of instrument systems. Lead the development of instrument platforms to support Quidel’s intelligent instrument initiative.• Established processes for continuous monitoring of instrument field performance focused on root cause analysis and resolution to provide instruction to Technical Support, Quality Assurance, and field personnel.• Collaborated with Clinical Regulatory to develop an FDA 510(k) submission package for a colorectal screening system.• Developed a nationwide field service business supporting clients’ on-site colorectal screening programs. Show less Managed an FDA regulated, GMP and ISO 13485 compliant operation manufacturing Class I and II molecular, lateral flow, and ELISA-based immunoassays for infectious disease, complement activation, and women’s health. Developed the business case and implemented the successful transfer of Santa Clara, CA operations to an existing facility in Athens, OH. • Led the successful transfer of operations completing the project three months ahead of schedule, $500K below budget, while achieving a 10% increase in sales.• Reorganized resource utilization with high FTE turnover (75%), while achieving 100% of production targets.• Created product infrastructure and manufacturing protocols for the production of seven new molecular diagnostic solutions (C.difficile, RSV, hMPV, Influenza, Strep A and B, HSV, and VZV).• Implemented Lean principles and Six Sigma methodologies reducing reagent-processing time by 23%. • Restructured product costing, scheduling, and FOH expenses to achieve an 8% increase in gross margin.• Performed operational assessments and integration of corporate M&A targets.• Lead evaluation and implementation of Manufacturing Execution System (MES) to provide synergy and unify all elements of operation. Show less
Director, Systems Engineering
Mar 2018 - Mar 2019Director of Operations
Oct 2011 - Mar 2018

Carl Zeiss Meditec AG
Mar 2019 - nowSenior Director Of OperationsManage Operations, Research and Development, Quality, Engineering, and Supply Chain in the production of intraocular lenses used as a replacement lens for cataract patients. Lead the production of a Class III, FDA regulated, GMP, and ISO 13485 compliant product.• Increased production by 100% and yield by 51% with better utilization of resources and implementation of process improvements• Execute process improvements to increase button manufacturing throughput by 30%• Develop and prioritize the organizational objectives for the operation to support the company goals Show less
Licenses & Certifications

Six Sigma Black Belt
General Electric Company
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