Anand Kumar

Experience

• 

  NIIT SmartServe

  Sept 2005 - Dec 2007

  Technical Support Analyst
• 

  Dell

  Dec 2007 - Sept 2009

  Technical Support Engineer
• 

  Tata Consultancy Services

  Oct 2009 - now

  Managing End To End IT Infrastructure Support & Services. Team Size of 200+ associates across Manila, Hyderabad and Uruguay, inclusive of ITSM (MIM/PM/CM), Citrix Engineering, Remote Desktop Support, Quality, WFM as well as IT Service DeskGrew the account from being a 2.1m USD account to ~4m USD annual revenue account with excellent performance across the board.Executed multiple SIPs resulting in savings of ~1m USD, including tangible/intangible savesPivotal in migration from a legacy ITSM tool - CA Service Desk, to Service Now platform 2nd Best account in the Geo from an ESAT perspective, 1st in the IT IS Space.P&L AccountabilitySPOC for HealthCare accounts's delivery within CBO Manila Show less

  • Global Service Delivery Manager

    May 2024 - now

  • Global Service Delivery Manager

    Apr 2022 - Apr 2024

  • Global Service Delivery Manager

    Dec 2021 - Mar 2022

  • Global Service Delivery Manager

    Nov 2016 - Dec 2021

  • Business Consultant

    Apr 2016 - Nov 2016

  • Manager

    Jun 2014 - Mar 2016

  • Transition Manager

    Jan 2014 - May 2014

  • Project Leader

    Mar 2012 - Dec 2013

  • Transition Lead

    May 2011 - Mar 2012

  • System Engineer

    Oct 2009 - May 2011