Clide Harkers

Experience

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  24.com and Naspers Entities

  Feb 2007 - Apr 2012

  IT Support - Networks and Telephony

  Active Directory AdministrationPrinter SupportAvaya IP telephony SupportSmartstream financial systems supportCitrix metaframe client installationsPastel Partner 2007 installations on clients and serversServer Installations and ConfigurationsCisco Equipment Installation, Configuration and Maintenance I played a key role in providing Network and IP Telephony support for Naspers entities such as MIH IA, Kalahari.com, Leisurebooks, 24.com, etc. I've been involved in planning, designing and implementing our CISCO Network infrastructure.I've been involved in the planning and implementation of our Avaya IP Telephony CM 5.2 upgrade, working closely with Avaya vendor Jasco/Spescom24.com is South Africa’s largest digital publisher Show less

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  Nebula

  Jul 2012 - Oct 2014

  Outsourced to RCS Group, responsible for the Telecoms infrastructure, specializing in Avaya but not limited to Avaya specific Telephony Solutions.Since I've joined the Telephony Department at RCS I have assisted by improving the service delivery level from 40% to 96%.I played a pivotal role in in-house Projects, eg. Planning and implementing a Back office move to a new business premises; planning and implementing Disaster Recovery; planning and implementing trunk capacity increase.My role at RCS was very versatile, from support to service delivery management; from solutions design to implementation and also customer engagement at steer-co level.My goal is always to align RCS with improved industry standard configurations and align business with technology driven roadmaps. Show less

  • Technical Support Specialist - Outsourced to TFG

    Mar 2014 - Oct 2014

  • Technical Support Specialist - Outsourced to RCS

    Jul 2012 - Mar 2014
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  Dimension Data Middle East and Africa

  Nov 2014 - Dec 2016

  Avaya Engineer

  Responsible for DiData's client's Avaya call centre solution.Dimension Data is The Largest ICT and Professional services company in South Africa, with operations on every inhabited continent.

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  Jasco

  Jan 2017 - Dec 2020

  Senior Avaya Engineer - National - Africa

  Consult pre-sales/design internally and customers externally; implement, maintain and support Jasco Enterprise product portfolio and solutions (Avaya) at customer(South Africa and Africa) sites.Avaya Aura Communication ManagerAvaya Aura System ManagerAvaya Aura Session ManagerAvaya Session Border Controller for EnterpriseApplication Enablement ServerCommunication Manager MessagingAvaya Aura MessagingAppliance Virtualization PlatformSystem PlatformAvaya Utility ServicesAvaya Secure Access Link GatewayAvaya Media GatewaysAvaya Aura Media Server Show less

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  Sun International

  Dec 2020 - Jul 2022

  IT Telecommunications Lead - National

  Telecommunication Lead. Solution Design. Consult and support customers internally. Vendor Management. Business relationship management.Key Focus Areas:• Solution design• Service management• Process adherence and enhancement• Cost-benefit analysis • Risk and governance management• Group-wide Telephony Strategy/Roadmap• Managed Services technology/service strategy• Voice systems implementationHighlights:• Site rectification strategy• Business continuity optimization• Service remodeling• Group-wide Telephony systems standardisation• Cloud contact centre implementation • Primary rate to SIP migrationEngagement Level: Executive Management, Operational Management, Technical & Operational staff, End-users Show less

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  WNS Global Services SA

  Aug 2022 - now

  Manager : Enterprise IT

  WNS is a leading Business Process Management partner, with a global footprint in 17 countries. Responsible for End-to-End Telecoms/Voice infrastructure in South Africa.