SABIR IMAM

Experience

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  ASL Motors Private Limited

  Jun 2007 - Jun 2008

  Service Adviser

  1.Customer Service Advisory Role: Provided assistance and guidance to customers on service-related matters, addressing inquiries and ensuring a positive customer experience.2.Appointment Coordination: Scheduled service appointments and coordinated with service technicians to ensure timely completion of repairs, optimizing customer satisfaction and service efficiency.3.Expert Advice: Offered expert advice on maintenance and repair options, facilitating informed decision-making for customers and ensuring their vehicles' optimal performance.4.Administrative Management: Managed administrative tasks such as invoicing and record-keeping, ensuring smooth service operations and accurate documentation of customer interactions.5.Collaboration with Technicians: Collaborated closely with service technicians to address customer concerns effectively, facilitating communication and problem-solving to enhance overall service quality.6 Customer Satisfaction: Maintained customer satisfaction by promptly addressing concerns and providing solutions tailored to their needs, fostering long-term customer relationships and loyalty..7.Policy Implementation: Assisted in the implementation of customer service policies and procedures, ensuring compliance and contributing to a positive customer experience. Show less

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  KOBELCO Construction Equipment India

  Jun 2008 - Dec 2012

  Service Engineer (Kobelco Excavator)l

  1 .Specialized Service Engineering: Served as a Service Engineer specializing in Kobelco excavators, responsible for executing preventive and breakdown maintenance tasks to ensure the functionality and reliability of equipment.2 Troubleshooting and Repairs: Utilized advanced troubleshooting skills to diagnose and repair hydraulic systems, engines, and other components, minimizing downtime and maximizing equipment uptime to meet operational requirements.3.Team Collaboration: Collaborated closely with team members to ensure the efficient operation and maintenance of equipment, fostering teamwork and productivity to achieve organizational goals effectively.4.Inspections and Diagnostics: Conducted thorough inspections to assess equipment performance and identify potential issues, utilizing computerized testing equipment for precise fault diagnosis and proactive maintenance planning.5.Customer Satisfaction: Prepared counteraction reports in response to customer complaints, ensuring prompt resolution and proactive measures to address concerns, thereby enhancing customer satisfaction and loyalty.6.Reporting Procedures: Reported damaged or faulty equipment to management for necessary action, contributing to equipment reliability and minimizing operational disruptions.7.Safety Compliance: Ensured strict adherence to safety regulations and protocols, prioritizing the safety of personnel and equipment in all maintenance activities, to prevent accidents and ensure a safe working environment. Show less

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  Tractors India Private Limited (TIPL)

  Dec 2012 - Jul 2014

  Jr Service Engineer

  1 .Engineering Expertise: Functioned as a Jr Service Engineer for CATERPILLAR, specializing in the repair and maintenance of heavy equipment, ensuring operational reliability and efficiency.2.Preventive Maintenance: Conducted preventive maintenance and troubleshooting of engines, transmissions, and hydraulic systems, implementing proactive measures to minimize downtime and maximize equipment performance.3.Team Collaboration: Collaborated effectively with team members to ensure timely completion of maintenance tasks, fostering a cooperative work environment and enhancing operational efficiency through coordinated efforts.4 .Equipment Repair and Maintenance: Executed repair and maintenance tasks on a range of heavy equipment, including CATERPILLAR machinery, to ensure optimal performance and longevity of equipment lifespan.5.Diagnostic Analysis: Utilized diagnostic tools and techniques to analyze equipment performance and identify potential issues with engines, transmissions, and hydraulic systems, facilitating prompt and accurate troubleshooting.6.Parts Replacement: Conducted timely and efficient replacement of worn or damaged parts, adhering to manufacturer specifications and safety standards to restore equipment functionality and reliability.7.Technical Documentation: Maintained comprehensive records of maintenance activities, including repair procedures, parts replaced, and equipment performance metrics, ensuring accurate documentation for future reference and compliance purposes.8.Customer Interaction: Interacted with customers to understand equipment issues and provide timely updates on repair progress, fostering positive relationships and ensuring customer satisfaction with service delivery.9.Training Support: Provided support and guidance to junior technicians, imparting knowledge and expertise in equipment repair and maintenance techniques to facilitate skill development and team effectiveness. Show less

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  United Gulf

  Aug 2014 - Aug 2021

  Heavy Equipment Service Technician

  1.Hydraulic System Maintenance: Provided expertise in repairing and troubleshooting hydraulic systems of heavy earthmoving equipment, optimizing equipment functionality and minimizing downtime.2.Maintenance Operations: Conducted both preventive and breakdown maintenance of construction equipment on-site, ensuring uninterrupted operations and minimizing equipment downtime.3.Troubleshooting Skills: Employed troubleshooting skills to diagnose and resolve issues in engines, transmissions, and hydraulic systems, maintaining operational efficiency and reliability.4.Inspections: Conducted regular inspections of trucks and heavy equipment, identifying performance issues and taking corrective actions promptly to prevent further damage.5.Diagnostic Tools Utilization: Utilized computerized testing equipment to diagnose faults accurately and adjust equipment as needed for optimal performance, ensuring precise and efficient troubleshooting.6.Routine Maintenance: Carried out routine maintenance tasks such as cleaning and lubrication to preserve equipment integrity and prevent premature wear and tear.7.Reporting Procedures: Promptly reported any equipment damage or malfunction to management for timely resolution, contributing to proactive maintenance practices and minimizing equipment downtime.8.Teamwork: Fostered teamwork to ensure efficient operation and maintenance of equipment, collaborating with colleagues to optimize productivity and achieve operational goals. Show less

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  Al-Bahar

  Sept 2021 - now

  Field Service Technician

  Duties• Carrying out scheduled and preventative maintenance.• Carrying out technical analysis on equipment.• Troubleshooting and repairing of engines, powertrains, hydraulic and braking systems.• Overhauling and rebuilding of diesel engines, transmissions, pumps, motors, control valves.• Participates in company training sessions to improve skills set and learn new troubleshooting techniques.• Housekeeping.