Jennifer Buchfink

Experience

• 

  FRII

  Aug 1998 - Oct 2011

  Director of Customer Care
• 

  Colorado State University

  Nov 2011 - now

  *Coordinate Registrar Office INTO Student and INTO Program engagements.*Integrate INTO-CSU students and programs into the ARIES Student Information System.*Resolve specific disputes regarding registration, records, classroom scheduling, college opportunity fund, lawful presence, RAMweb, ARIESweb by listening, questioning, ascertaining, consulting, evaluating, and analyzing data from multiple University computer systems and publications to determine recommended solutions.*Understand FERPA and advocate FERPA compliance for the priovacy of student education records. Show less ·Telephone coverage on the Enrollment and Academic Records ACD system providing customer service information to students, staff and other callers.·Technical assistance/training and supervision of student workers who are answering phones and assisting at front counter.·Subpoenas and other court and official document requests.·Coordinator of the Registrar’s Office newsletter.·Assist Assistant registrar with missing grade collection.·Coordinate updates of academic and administrative departmental contact lists. Show less

  • Special Programs Coordinator

    Sept 2016 - now

  • INTO Coordinator

    Jul 2012 - now

  • Customer Service Specialist

    Nov 2011 - Jun 2012