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Oliver Way

Oliver Way

Team Supervisor

Followers of Oliver Way449 followers
location of Oliver WayTamworth, Inglaterra, Reino Unido

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  • Timeline

  • About me

    Customer Interaction Analyst @ Aldi UK

  • Education

    • Aberystwyth University

      2010 - 2013
      Bachelor of Arts - BA Cinematography and Film/Video Production

  • Experience

    • Millets

      Sept 2013 - Jun 2014
      Team Supervisor

      Duty Manager for Millets stores in Aberystwyth, Crewe and Stafford. Ensuring team morale is high, shop cleanliness and customers satisfaction.

    • Aldi UK

      Jun 2014 - now

      Product owner of customer identity and data platforms, driving the tools for the future and the present Product Owner of Bazaarvoice, ratings and reviews. Chair of the People Working Group, a forum for people to discuss their feelings with a view to solutionising improvements. Use of Alteryx to achieve the automation of internal reporting. Building a microsite with an external web developer, increasing the departmental efficiencies in terms of process and scenarios. Social Media channel maintenance, responding to customers. Floor managing, ensuring SLAs are as expected. Demand and forecasting.

      • Customer Interaction Analyst

        Jan 2022 - now

      • Ecommerce Ratings, Reviews and Referrals Assistant

        Dec 2018 - Jan 2022

      • Customer Service Specialist

        Jun 2014 - Dec 2018

  • Licenses & Certifications