Dheeraj Narayan

Experience

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  Prona Patisserie

  Jun 2013 - Mar 2016

  Operations Manager

  • Managed and optimized equipment purchases and repairs to ensure smooth operations.• Tracked and maximized food supplies, sales revenue, and established strategic partnerships to enhance store sales.• Oversaw the entire order management process, including order receipt, theme definition, pricing, packaging, billing, and delivery.• Proactively followed up with clients on invoices and payments, while efficiently handling various administrative duties.• Provided expert guidance to colleagues on safety measures, grooming standards, and adherence to standard operating procedures (SOPs).• Handled customer inquiries, effectively managed payment dues, implemented upselling techniques, and fostered strong client relationships.• Collaborated closely with store team members, coordinating product preparations and ensuring strict compliance with SOPs for seamless store management. Show less

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  CARS24

  May 2019 - Feb 2021

  Area Sales Manager

  Area Sales Manager-May 2019 – Sept 2019• Managed a team of 18 members in the C2C vertical, ensuring productivity and resolving customer grievances.• Tracked sales revenue, assigned targets, and facilitated monthly recoveries from sales associates, consistently motivating them to achieve sales goals.• Expanded the C2C vertical to Mysore and Mangalore in January 2020, leading a team of 6 sales associates and consistently meeting targets in all three cities.• Successfully finalized parking yards and planned office space for the GS vertical at cars24, establishing two fully operational yards in Bangalore north and south.• Recognized as the Best Sales Manager for two consecutive quarters (JAS and OND), showcasing exceptional performance and leadership skills.Sales Executive-APRIL 2019 – SEPT 2019• Joined the company as a sales executive in the C2C vertical, responsible for driving sales and meeting targets.• Demonstrated exceptional performance by consistently achieving monthly targets.• Developed and maintained strong relationships with clients, ensuring high levels of customer satisfaction and repeat business.• Actively pursued new leads and prospects, effectively identifying and capitalizing on sales opportunities.• Kept abreast of market trends, competitor activities, and industry developments to stay informed and adapt sales strategies accordingly.• Received recognition for exceptional performance and contributions to the sales team's success. Show less

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  BeepKart

  Mar 2021 - Apr 2022

  Business Development Manager

  • Founders proposed a new business plan to the head the business during the lockdown to identify the potential in used two-wheelers, successfully establishing a thriving division within the company.• Spearheaded the growth and expansion of a two-wheeler start-up, surpassing limited inspection resources and overhauling the process, resulting in on-boarding 20 dealers and selling 48 vehicles to dealers before the 2021 Lockdown.• Managed and trained a cross-functional team encompassing Sales, Procurement, Inspection, Refurbishment, and Call Centre departments, providing guidance and support to ensure optimal performance in their respective roles.• Liaised with procurement executives, inspection executives, sales executives, and vendors to streamline bike refurbishment operations, facilitating efficient processes.• Interpreted and implemented streamlined operational protocols for efficient documentation handling, ensuring timely submission to the RTO.• Oversaw the establishment of office space, parking yard, and in-house call center to foster a conducive work environment and propel exceptional customer service.• Catalyzed business expansion through strategic B2B partnerships, engineering increased sales and revenue growth.• Successfully expanded and achieved remarkable results, procuring and selling 1500 bikes by April 2022, revolutionizing the company's performance. Show less