Rusty Koonce

Experience

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  Computer Technology Associates

  May 1997 - Nov 1999

  Crew Leader

  Structured Cabling Installation) and Network TechnicianSupervised and trained a crew of 4-8 cable pullersInterfaced with clients to ensure timely completion of project phasesPlanned and recommended network cabling solutions Coordinated with business office (employee timesheets, project planning)

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  AT&T (formerly SBC Communications)

  Apr 2000 - Sept 2003

  Consumer Sales and Support Representative

  Took inbound and escalated calls for billing questions Sold products and services including long distance, CPE, DSL, dial-up internet, optional feature packages, and Dish NetworkTyped new connect, disconnect, and move ordersActed as first, and often last, contact customer had with corporation

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  Koonce Networking

  Jul 2004 - Jun 2009

  Owner

  Koonce Networking provides physical layer installation services (voice and data network cabling).

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  Reliable Networks

  Jan 2007 - Mar 2008

  Network Technician

  Troubleshot and repaired LAN connectivity, configured network hardwarePulled in network cabling of various media types (copper, fiber, and coax)Punched patch panels, terminated keystone jacks, and certified the lines

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  Tel West Network Services

  Mar 2008 - Dec 2008

  Business Account Specialist

  Provided excellent customer service to T1 business customersSubmitted new connect, change, move, and disconnect orders for loopsIssued adjustments for incorrect billing and time out of serviceCreated trouble tickets for repair issues and interfaced with repair technicians to ensure reliable connectivity to the network

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  InterFusion Technology

  Jul 2008 - Apr 2009

  Network Administrator/Consultant/Technician

  Installed all data and voice cabling, patch panels, and network hardwareAdministered Meridian phone system, voicemail, and auto-attendantDesigned and implemented entire SBS2008 domain including DC, member servers, workstations, NAS, routers, and other peripheralsManaged Active Directory, Group Policy, and Exchange ServerSetup firewalls, FTP, remote access, and kept user account logsMonitored network security, performed backups and updatesRemotely monitored and administered the network when necessary Show less

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  Perpetual Technologies, LLC.

  Jun 2009 - now

  Owner

  Perpetual Technologies provides customized IT solutions for small and medium sized businesses. We also specialize in remote network administration, support, and maintenance.

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  Endeavor Telecom

  Jun 2009 - Oct 2010

  Field Engineer

  Perform voice and data cutovers to broadband serviceInstall and configure various telecom and network peripheralsAct as liaison between the end user, various departments, and affiliatesManage project stages to ensure successful implementation of services Proactively test and resolve any network connectivity problems

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  Texas Health and Human Services

  Oct 2010 - now

  Scrum Master. Jama Connect, Atlassian Jira, Tasktop Integration Hub, Qlik Analytics Platform,, and IBM Rational Tools administration Deloitte contractor

  • Manager V

    Dec 2023 - now

  • Systems Analyst VI

    Dec 2019 - Jan 2024

  • IT Technical Lead

    Oct 2010 - Dec 2019