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Kaitlyn D.

Kaitlyn D.

Followers of Kaitlyn D.23 followers
location of Kaitlyn D.Minneapolis, Minnesota, United States

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  • Timeline

  • About me

    BSA Risk Analyst at Trustone Financial Credit Union

  • Education

    • Dakota County Technical College

      2018 -
      Finance, General

  • Experience

    • TCF Bank

      Sept 2017 - May 2020

      • Branch Supervisor

        May 2019 - May 2020

      • Teller

        Sept 2017 - May 2019

    • Wells Fargo

      May 2020 - Nov 2021
      Executive Office Case Specialist

      Handling customer complaints in a timely and professional manner. This included being assigned cases based on experience. Research, analyzing and communicating resolution with customer. Meeting metrics for quality assurance and yearly reviews.

    • U.S. Bank

      Nov 2021 - Sept 2022
      Fraud Analyst

      •Evaluating and determining risk.•Secures accounts to prevent losses.•Works with internal departments to validate that charges are authorized.•Works with merchants to resolve customer service issues or fraudulent activity.

    • TruStone Financial Credit Union

      Sept 2022 - now
      BSA Risk Analyst

  • Licenses & Certifications

    • Certified Phlebotomy Technician (CPT)

      National Center for Competency Testing (NCCT)
      Dec 2016

  • Honors & Awards

    • Awarded to Kaitlyn D.
      The Customer First Award TCF Bank Feb 2020 Award to recognize employees customer service.

  • Volunteer Experience

    • Assistant

      Issued by Gillette Children's Specialty Healthcare on Jun 2011
      Gillette Children's Specialty HealthcareAssociated with Kaitlyn D.