Suprabha Muduli

Experience

• 

  Wipro Limited

  Jun 2016 - Jul 2017

  Technical Support Associate

  • Client Support (phone, and chat) for HP process - Provided technical support in effective troubleshooting and repairing servers and networks• Supported various hardware troubleshooting and repair process for HP laptops/printing devices• Created and updated standard operating procedures (SOPs) for on-call support in North America region.• Awarded as Rising Star (Q2-Q3, 2017)

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Jan 2018 - now

  Operations Specialist

  • Managing trouble tickets and providing detailed resolution by using structured Standard Operating Procedures (SOPs) and designated tools.• Handled escalations and guided warehouse associates to the proper teams by diving deep into the problem.• Worked with Selling partners and various stakeholders across multiple business areas to support the Selling Partners with their inventory stored at Amazon warehouse.• Audited associate transactions and contact types for process compliance. Documented and provided insights based on audits conducted that could improve the existing process.• Townhall Award for Customer Obsession (Q2-Q3, 2022)• Townhall Award for Star Performer of the quarter (Q2-Q4, 2021)• Rewarded consecutively (Q1-Q4, 2022) for 100% accuracy • GEM Awards for Q2, 2023 Show less