Jennifer Keeker

Experience

• 

  Capital One

  Jan 1998 - Oct 2005

  Fraud Investigator
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  Santander Consumer USA Inc.

  Mar 2011 - Sept 2017

  •Handles modification requests from entry to completion•Manages Bypass Insurance Ream report•Knowledge of Shaw and payment schedules •Identifies hardship or matured modification requests from legal•Works closely with SCRA, OOP and Reinstatements to resolve customer complaints•Responsible for account audits for all lines of auto loans•Managed reports to ensure the correct handling of account audits and procedures •Handled all outgoing mail requests from customers•Worked closely with re-modification department to ensure correct balances and payments •Responsible for fee waivers on accounts Show less •Leverages project management skills to manage all aspects of the program during rollout •Generates champion/challenger strategies to make continuous business improvements •Establishes and maintains effective working relationships with key business managers •Prepares project plans, analysis, and reporting for program •Works closely with vendors to manage issues, scheduling, etc., as they arise. •Schedules, facilitates and documents information for project status meetings. •Coordinates with customers and vendors as needed. •Monitors progress of each project at every phase of the process, doing everything possible to avoid delays and costs. •Manages the communication strategy for business owners, end users, vendors, etc. to ensure that all impact parties are prepared for the project implementation. •Completes post-implementation review/analysis to ensure the project objectives were met evaluating the cost, functionality, and resource utilization in order to make recommendation for future initiatives. Show less

  • Account Modification Specialist

    May 2011 - Sept 2017

  • Product Manager III

    May 2011 - Sept 2017

  • Data Governance Analyst IV

    Mar 2011 - Sept 2017
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  Exeter Finance

  Sept 2017 - now

  • Director Enterprise Project Management

    Jan 2020 - now

  • Senior Project Manager

    Sept 2017 - Jan 2020