Ronny Lopez

Experience

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  Wapa TV

  Jan 2003 - Jun 2003

  Production Assistant Intern

  • Support Production Team by assisting with daily needs.• Quick reflexes, obsessive attention to detail before and after recording.• Camera work, lighting and editing.

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  Academia San Ignacio de Loyola

  Aug 2005 - Jul 2011

  IT SUPPORT TECHNICIAN AND TEACHER

  • Graphic design; used Adobe CS-6 Master Collection to create http://www.asiloyola.org.• Teach the basics of computer use to elementary school students.• Use different methods of learning so students can use the computer as instrument for other classes.• Service and maintenance of the school computer systems, networks and servers.• Assistant network support technician.

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  Pcandmac, Inc.

  Jul 2011 - Jun 2015

  IT SUPPORT TECHNICIAN AND SELLER SUPPLY

  • Installed and maintained company's computer systems and network.• Printer maintenance and troubleshooting/repairs.• Assisted customers with anti-virus program installations and virus removals.• Recommended computer products and applications to improve productivity.• Graphic design & photography.

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  Orange County Supervisor of Elections

  Jan 2016 - Dec 2016

  IT SUPPORT TECHNICIAN (LEAD)

  • VPN access, utilizing LAN/WAN troubleshooting strategies, optimization for entire network infrastructure. Provide status of all network infrastructure data and system log to OCVOTE.• Responsible for set-up, configuration, and troubleshooting of voting site network and equipment.• Serve as on-site technical support for early voting site and provide help desk phone support to election staff and other field techs during 2016 Presidential Preference Primary election.• Involved in the build and deployment of new system image for fleet of Windows 8 tablets.• Provide training to poll workers on use of voting site equipment and technologies.• Troubleshooting, maintenance and inventory of Windows tablets and PCs; wired and wireless networking equipment; thermal, inkjet, LED, and laser printers; A/V equipment; electronic voting tabulators. Show less

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  Getronics

  May 2017 - Feb 2020

  IT SUPPORT TECHNICIAN

  • National Accounts - Fifth Third Bank Central and North Florida.• Refresh Project PCs, Laptops & Printers.• Troubleshooting Pc/Laptop Issue Notifications.• Troubleshooting Network Uptime Issues.• Troubleshooting customer emergency network requests.• Small to Medium Size Projects.• Report Recognized System Risk Issues.• Assist L2/L3 Requests Via Phone, Email or Remote.• Recover Equipment.• Report Pc/Laptop Imaging/Setup Issues.• Network Infrastructure Projects.• Report Accessibility Issues.• Meet with Verizon and Century Link Business to Resolve Connectivity Issues.• Complete Work Order Requests.• Coordinate with Other Departments on Equipment Acquisition.• Maintain IT Asset Management Show less

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  Kavaliro

  Mar 2020 - Apr 2020

  IT SUPPORT TECHNICIAN

  • Imaging PC’s through Microsoft SCCM software.• Scheduling users, transferring data and applications, delivering PC to end user and recovering old PC.• Backup & Restore.• Move your shortcuts and IE favorites to a new PC• Validate with user new PC is operating as expected with all apps and data after migration.Knowledge Microsoft programs;• Imaging Microsoft Win7, Win10.• Office 365 (Outlook, OneDrive, Word, Excel, PowerPoint)• Microsoft SCCM.• Active Directory. (Manage objects and groups). Show less

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  The Pendas Law Firm, P.A.

  Dec 2020 - Apr 2024

  IT Manager

  • Creating a new Imaging Win10, Win11 PC’s. for future computers.• Windows Administrator – Migration to Win 10/11, transfer user profiles, settings,• Installing Calendar and Email Address in Microsoft Outlook.• Imaging Win10, Win11 PC’s.• Support the users in Remote Desktop Connection.• Installed and Setup PC’s to new and existing users.• Administrator Business VoIP Phone (Spectrum and RingCentral).• Add users to the Network Printers directories.• Network Infrastructure Projects including Watchguard System. • Installed and maintained company's systems network.• Assemble RJ45 Network cable Standard and Crossover.• Call Recordings - Call for security purposes.• Update Phone, Computer Directory and Asset Management.• Knowledge CCTV and POE Security Cameras.• Manage PROLAW Case Management Software – Add and Remove Users.• Work with multiple providers, PROJECT MANAGEMENT, (SPECTRUM, RINGCENTRAL, APPRIVER, CAPTORRA, PROLAW, THOMPSON REUTERS).• Installed VPN L2TP-platform for Work from home users. • Manage Microsoft 365 and Exchange 2016/2019 Email server Platform creating user mailboxes.• Manage Active Directory Users and Computers. Show less

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  Encore Technologies

  Jun 2024 - now

  Field Service Technician

  • National Accounts - Fifth Third Bank Central and North Florida.• Refresh Project PCs, Laptops & Printers.• Troubleshooting Pc/Laptop Issue Notifications.• Troubleshooting Network Uptime Issues.• Troubleshooting customer emergency network requests.• Small to Medium Size Projects.• Report Recognized System Risk Issues.• Assist L2/L3 Requests Via Phone, Email or Remote.• Recover Equipment.• Report Pc/Laptop Imaging/Setup Issues.• Network Infrastructure Projects.• Report Accessibility Issues.• Meet with Verizon and Century Link Business to Resolve Connectivity Issues.• Complete Work Order Requests.• Coordinate with Other Departments on Equipment Acquisition.• Maintain IT Asset Management Show less