Diego Sims

Experience

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  Grupo IBMEC Educacional S/A

  Feb 2008 - Nov 2010

  Administrative Assistant

  Student supervisor.Making and maintenance Cisco Hack.Assistance IT Department in help desk.Receiving and protocol of petitions of juridical practices and stage delivering and receiving processes of supervised practiced.

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  Akadnyx Informatica Ltda November 2010

  Nov 2010 - Feb 2011

  Technical Support Analyst

  I gave support to end user and servers using remote support using tolls, like VNC, RDP.

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  Daitan Group

  May 2011 - Oct 2018

  Negotiation terms and amounts with IT suppliers.Share case studies for improvement in the company’s IT infrastructure.Monitoring creating internal network.Managing access and GPO.Maintenance monitoring of the data center power equipment.Technical support to general users (level 1, 2 and 3).Domain creation in Windows Server 2008.Technical support to servers Windows Server 2003 (AD, DNS, GPO, DHCP, FTP, File Server, Print Server, IAS, SMTP, WSUS).Technical Support to VoIP (asterisk – managing extensions).Techincal Support to Office (2003/2007/2010/2013/2016).Users creation, emails e skypes.Backup monitoring using ArcServer, Workgroup and BackupExec.Responsible for antivirus version migration (from Symantec Endpoint Protection 11 to Symantec Endpoint Protection 12).Responsible for Software antivírus migration (from SCCM EndPoint 2012 to Kaspersky Endpoint Protection).Remote technical support using VNC, Dameware and Logmein.Managing Switch 3com.System request monitoring using tools like SysAid and Spiceworks.Installing of Sharepont Fundations 2010 and SQL 2008 R2 Express.SMTP Relay configuration to BPOS and Office365 environment.System Center Configuration Manager installation monitoring with ForeFront Endpoint Protection.Firewall release access (Cisco ASA).IT audit monitoring.Monitoring of ITIL and ISO 27001 systems implementation.IT Software purchase.Active Directory migration from Windows Server 2003 R2 to Windows Server 2012 R2.Monitoring and creatring vlan in switches 3com, cisco and firewall cisco ASA.Migrating all machines from Windows 7 and 8.1 to Windows 10.Disk Encryptation with Comodo Disk Encryption and BitLocker.Office 365 administrator. Show less Company on 29° Great Place to Work Ranking in 2014 (ranking IT/Telecom).Company on 36° Great Place to Work Ranking in 2013 (ranking IT/Telecom).Company on 43° Great Place to Work Ranking in 2012 (ranking IT/Telecom).Remote and local support to end user using DameWare, LogMein, VNC and Remote Desktop.Member of administrative network team.Monitoring backup using ArcServer, Workgroup software and Symantec BackupExec.Support to desktop and laptop host.Instaling and management of softphone (VoIP).Maintenance in Switches 3com and Cisco.Maintenance in Servers Windows Server 2003, Domain Controller, File Server, FTP Server, Print Server, IAS, Antivirus Server and Firewall Cisco ASA.Member of team antivirus Administrators using Microsoft EndPoint Protection.Member of team antivirus Administrators using Symantec EndPoint Protection.Responsible for migration antivirus version.Support in OS Windows XP, Seven.Team member purchases using ERP.Problem tickets management and queue management called using Spiceworks.Responsible for configure SMTP Relay.Responsible for install Windows Server 2008, Sharepoint Foundation 2010, SQL 2008 R2 Express.Responsible for create a new domain and promote a new domain controller in Windows Server 2008 R2.Responsible for install and configure Squid Proxy with LDAP autentication. Show less Company on 43° Great Place to Work Ranking in 2012.Remote and local support to end user using DameWare, LogMein, VNC and Remote Desktop.Member of administrative network team.Monitoring backup using ArcServer, Workgroup software and Symantec BackupExec.Support to desktop and laptop host.Instaling and management of softphone (VoIP).Maintenance in Switches 3com.Maintenance in Servers Windows Server 2003, Domain Controller, File Server, FTP Server, Print Server, IAS, Antivirus Server and Firewall Cisco ASA.Member of team antivirus Administrators using Symantec EndPoint Protection.Responsible for migration antivirus version.Support in OS Windows XP, Seven.Team member purchases using ERP.Problem tickets management and queue management called using Spiceworks.Responsible for configure SMTP Relay.Responsible for install Windows Server 2008, Sharepoint Foundation 2010, SQL 2008 R2 Express.Responsible for create a new domain controller in Windows Server 2008 R2.Responsible for install and configure Squid Proxy with LDAP autentication. Show less

  • Techincal Support Analyst

    Feb 2015 - Oct 2018

  • Support Technician

    May 2013 - Jan 2015

  • Intern

    May 2011 - May 2013
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  Amazon

  Nov 2018 - Feb 2022

  IT Support Engineer II

  IT Engineer on site, responsible for the following tasks: - DNS management. - Switches, Routers and APs management. - Cisco conference deployment. - VoIP deployment. - IOS upgrade. - Revision and approval of changes in the environment. - Training and developing the local IT team. - Ticket management. - Global ticket queue attendance. - Member from global IT engineer. - Linux server deployment. - Windows server deployment. - Network deployment. - Leader engineer responsible for deploy IT part in Amazon FCs in Brazilian territory. - Engineer responsible for retrofit in one of the sites. - Engineer responsible for configuration of network devices that perform the communication between the sorter and the network. Show less

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  Bosch

  Mar 2022 - Jan 2023

  IT Security Information Analyst
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  Bosch Digital

  Jan 2023 - now

  Security Information Analyst