Anthony Rondina

Experience

• 

  Apple

  Apr 2009 - Nov 2022

  -Assisted business and school admins with managing and enrolling their fleet of Apple devices in Apple Business Manager.-Helped customer image their devices to be ready for deployment and use by employees-Resolved permission issues where ex-employees accounts remained on company devices.-Assisted customers with verifying their domains and volume purchasing and distribution of apps to company devices. -Assisted Customers with multimedia needs and issues involving Apple's creative suite of applications including Pages,Keynote, Numbers, Photos, GarageBand, iMovie and Final Cut Pro-Isolated and resolved issues pertaining to the customer's computer or user account -Lead Team Meetings.-Documented Advisor goals and developed plans for their KPI and career goals.-Lead 1 to 1 meetings detailing advisor performance -Partnered with Team Managers to refine coaching strategies for struggling advisors.-Lead 1 to 1 meetings with advisors to go over best practices and set goals to improve KPI's.-Provided chat support to iOS advisors to provide live assistance and answers during their calls.-Logged team performance, career and KPI goals. -Maintained ownership of challenging cases and remained the customer's point of contact-Worked alongside Engineering teams to diagnose, isolate and resolve customer issues.-Provided mentoring and coaching to junior advisors on best practices and improve KPI's.-Earned accolades for outstanding performance. -Diagnosed and resolved customer issues involving iPhone, iPad, iPod ranging from software to hardware.-Earned achievements for outstanding performance.-Partnered with Mac department to help resolve customer issues. -Lead workshops of multiple people as well as 1 to 1 sessions regarding Apple Software.-Earned certifications and specialized in Apple Pro software such as Final Cut Pro.-Designed sessions around customer needs and tailored experiences to their learning styles. -Diagnosed technical issues for iPhone, iPad, iPod and Mac devices-Provided accurate and swift support-Coordinated with Back of House team on customer issues

  • Business and Education Advisor

    Jun 2020 - Nov 2022

  • Creative Media Advisor

    Mar 2017 - Jun 2020

  • Team Manger Backfill

    Jan 2017 - Mar 2017

  • Senior Specialist Backfill

    Jun 2016 - Jan 2017

  • Senior Advisor iOS

    Mar 2013 - Jun 2016

  • iOS Advisor

    Feb 2012 - Mar 2013

  • Creative Backfill

    Mar 2010 - Feb 2012

  • Family Room Specialist

    Apr 2009 - Feb 2010
• 

  LexisNexis Risk Solutions

  Nov 2022 - now

  Software Engineer II