Robert Moore, CRCP, CAMS®, CAFP

Experience

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  Bank One

  May 1997 - Jul 2002

  -Served as primary compliance liaison for the Office of the President. Provided feedback to executive management on potential compliance issues arising from the customer complaints. -Responded to and interacted with various regulatory organizations in an effort to reduce inquiries to the bank. -Provided root cause analysis regarding inefficient procedures or policies within the bank that did not promote customer satisfaction and loyalty. -Validated the high level client issues and educated team delegates on the resolution of those issues.-Assisted in the development of new hires and advisers through the peer mentor program.-Handled escalated issues that were brought to the attention of senior management.

  • Cardmember Advocacy Specialist/ Quality Analyst

    Mar 1998 - Jul 2002

  • Education Specialist/ Sr. Financial Service Adviser

    May 1997 - Mar 1998
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  JPMorgan Chase

  Jul 2002 - Apr 2004

  Paralegal

  -Provided analysis regarding issues that may have a legal or regulatory impact on the bank.-Prepared summaries, gathered data and conducted extensive research for members of the Law, Compliance and Government Relations Department.-Provided legal input on several marketing, customer service and collections initiatives.

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  The Glenmede Trust Company, N.A.

  Apr 2004 - Nov 2006

  Compliance Associate

  -Prepared regulatory filings such as ADV Part I & II, 13F, 13G, SAR, CTR and EEO-1.-Monitored trading and transactional activity to ensure compliance with such regulations as Investment Advisers Act of 1940, USA PATRIOT Act, OFAC and Regulation 9.-Ensured that employees adhered to such policies as Conflicts of Interest, Code of Ethics and Customer Privacy in accordance with Rule 204A-1 and Regulation S-P.-Provided guidance regarding issues that may have a regulatory impact on the bank.-Delivered training on such compliance matters as money laundering and personal trading. -Wrote and edited policies to ensure adherence to all regulatory changes and to adhere to Rule 206(4)-7. Show less

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  RBC Wealth Management

  Nov 2006 - Jan 2012

  Operational Risk and Compliance Manager

  -Developed, administered and monitored policies and procedures that ensure the trust company’s compliance with BSA, AML, USA PATRIOT Act, OFAC and various other regulations and rules governing operations.-Researched federal, state and international laws and regulations; reviewed, revised and advised on financial institution’s policies and procedures as required to ensure financial institution compliance with laws and regulations.-Served as the BSA, OFAC and Privacy Officer for RBC Trust Company (Delaware) Ltd.-Reported to senior management and the Board of Directors regarding the trust company’s level of compliance with regulatory requirements. -Provided departments with information on compliance changes that affect the domestic and international business and assisted in the assessments and developing plans to address such changes. -Ensured that effective training is provided to all bank personnel as required or maybe otherwise appropriate to maintain adequate knowledge of compliance at all levels. -Developed, refined and oversaw Bank’s implementation of transaction and customer activity monitoring procedures as they related to BSA and AML risk and suspicious activity detection and reporting. -Reviewed, amended and approved SARs and insure all required filings are complete, accurate and filed within required timeframes and insured periodic updates and scans relative to 314(a) requests and OFAC are completed in a timely manner. -Coordinated or oversaw performance of compliance and operational risk assessments. -Liaised with regulators, vendors and audit regarding all compliance related matters. -Coordinated internal compliance reviews and monitoring activities, including periodic reviews of departments. Show less

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  Federal Reserve Bank of Philadelphia

  Jan 2012 - Sept 2016

  Senior Analyst, Examinations

  - Participated in the assessment of banking organizations’ BSA/AML programs including areas such as customer due diligence, Office of Foreign Assets Control (OFAC), suspicious account monitoring, and all other components of an effective BSA/AML program.- Participated in the assessment of banking organizations’ fiduciary activities, including areas such as corporate and personal trust and regulatory compliance.- Prepared well-supported, written examination reports that reflect critical and independent thinking.- Prepared BSA Risk Profiles on banking organizations that are in the district.- Conducted meetings with senior management and, as deemed appropriate, boards of directors of supervised institutions to communicate examination findings.- Participated in Federal Reserve System supervisory activities and other resource sharing opportunities.- Maintained current knowledge of industry developments, changes in legislation, and changes in banking regulations and serves as a subject matter expert on BSA/AML, corporate compliance, and fiduciary activities. Show less

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  City National Bank

  Sept 2016 - May 2021

  • Worked collaboratively within the division and with second line of defense teams to coordinate risk management and measurement activity, while supporting the overall strategic goals.• Acted as subject matter expert for the trust activities performed in the division and their associated risk exposures.• Executed risk assessment programs (e.g. Risk Control Self Assessments, Business Impact Assessments, Vendor Risk Assessments, New Applications) to identify and quantify the risks and their associated controls in the division.• Established processes to test and report on the performance of risk mitigating controls for fiduciary and BSA-related matters.• Coordinated the completion of risk mitigating actions and providing status updates of open/closed issues to senior management and second line risk management functions.• Investigated large or repetitive loss events impacting the division to assess for potential systemic weaknesses and to ensure appropriate corrective action is taken.• Ensured appropriate colleagues in division are trained on the applicable risk management practices, reporting, etc. Show less - Served as the Compliance Officer, Bank Secrecy Act (BSA) and OFAC Officer for the Delaware trust company.- Managed local policies and procedures to ensure they are commensurate to the compliance risks of the unit, and adhere to US regulatory requirements and expectations.- Led the local implementation of Global Compliance strategies and policies; ensure local awareness and adoption of relevant CNB and RBC enterprise-wide policies and procedures.- Supported the onboarding and ongoing review process to ensure adherence to CIP/KYC/EDD requirements, through reviewing and overseeing new account process.- Supervised AML transaction monitoring program for the company, overseeing the Compliance Officer who reviews alerts and conducts investigations; determine when Suspicious Activity Reports (SARs) are required and ensure the timely and thorough SARs are filed.- Tracked and resolved internal and external compliance issues; track resolution of all issues identified during regulatory examinations and provide input into various Global Compliance reports, prepare ongoing Board reports and participate in local management and Board committee meetings. Show less

  • Senior Vice President - Division Risk Manager

    Jul 2020 - May 2021

  • Senior Vice President - Manager, Trust Compliance

    Sept 2016 - Jul 2020
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  Bangor Savings Bank

  Jun 2021 - now

  Senior Vice President - Trust Compliance Officer

  - Provide compliance oversight for the trust charters in Maine and New Hampshire.