Eric Bisset

Experience

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  TTCX - The Test Company

  Jan 1998 - Jan 2003

  Director of Operations

  Co-founded company and supervised expansion to 50 employees / $5M revenue by year 4. Managed team that provided testing services (remote and customer onsite) and administration of certification services. Provided technical expertise, technical sales, project / program management, test execution, trade show representation, and press coverage.• Demonstrated ability to quickly understand new products and develop expertise in wide range of consumer electronics, computer related peripherals, software, and games, resulting in efficient development and execution of product testing. • Executed contracted black box, white box, and gray box testing services for OEM, IHV, ISV, and web clients by augmenting existing staff or serving as test team.• Performed testing, worked issues to consensus, and administered customer certification programs (Microsoft WHQL, Microsoft SharePoint modules, Streaming Server, Intel CNR / AMR) by interfacing with both technical experts for escalation and individuals representing products submitted. • Generated project plans, procedures, cost and time estimates, profitability analysis, customer management, status meetings, status reports, and billing reports, delivering essential business tools / data to support success of startup. • Optimized processes through development and maintenance of bug tracking, employee hours, and billing databases.• Performed network operations, providing MIS for site, computer support, server maintenance, data / voice network, and initial build-out / move / expansion of data and voice network.-------------------------------------------------------------------------------------------------------------------ADDITIONAL WORK EXPERIENCE:CIRRUS LOGIC, Bellevue, WATest ManagerAPPIAN TECHNOLOGY / RENAISSANCE GRX, Bellevue, WASoftware Test Manager Software Test AnalystTechnical Support ManagerTechnical Support RepresentativeAssociate Manufacturing EngineerQuality InspectorProduction Control Supervisor Show less

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  Vertiv Network Power - Avocent

  Jan 2003 - Jan 2009

  System Test Manager

  Managed and conducted testing on KVM, extension, and digital signage product lines. Provided management, supervision, mentoring, and training for system tests across multiple divisions.• Improved quality through managing, planning, and conducting testing on wide range of products, including: o Video, audio, web user interface, serial, IR, wired and wireless IP / non-IP extension products.o Video scaling, video conversion, and digital signage products.o Avocent KVM (video, keyboard, mouse, network, serial, storage, USB and PS / 2, and OEM KVM (Dell, HP / Compaq, Lenovo, IBM, Fujitsu-Siemens, Blackbox, and APC) products.• Served as level-three issue coordinator interfacing with technical support and development. Worked with development, sales, and marketing, establishing priority and reducing overall level of issue and time of resolutions by half in first 3 months.• Supported full development life cycle for cross-functional teams by authoring white papers, reviewing documentation, conducting competitive analysis, and evaluating new products to OEM for inclusion in Avocent product line. Show less

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  Emerson Network Power

  Jan 2010 - Jan 2013

  Project Manager, Avocent Products & Services, North America

  Served as project and program manager for hardware, software, firmware, ASIC, and trade show / presentation-based projects. Provided expertise in single-site, multi-site, multi-national, and multi-divisional projects. Managed Dell and Cisco service processor firmware projects.• Improved project estimation accuracy by developing / monitoring overall project schedules and assisting functional areas in developing more detailed schedules as needed (engineering, operations, production, etc.). • Reduced overall project time by collaborating on process improvements and validating improvements as early adopter of process changes. • Increased training by serving as Microsoft project mentor and providing support as Microsoft project server administrator. Show less

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  Vertiv Network Power - Avocent

  Jan 2010 - Jan 2010

  Contact Tester

  Reviewed and updated KVM unit test process. Conducted system-level testing on KVM, wireless, and serial products. • Improved quality by testing and creating user documentation for serial over IP products. • Enhanced quality by testing video / audio / serial / IR extension products.• Increased unit test coverage and productivity through redesign of unit test physical layout, acquiring additional equipment and modifying procedures.

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  Emerson Network Power

  Jan 2014 - Jan 2017

  Sr Project Manager, Avocent Products & Services, North America

  Managed projects and programs, including trade shows, hardware, firmware, management software integration, SmartROW, and SmartMOD data center product line.• Improved process for SmartMOD data center product line through analyzing existing practices and developing generic project template for SmartMOD product line. • Tracked and reviewed integration of SmartMOD subsystems (structure, rack, thermal, AC/DC power, UPS, transfer switch, fire and remote administration systems for customer build options.• Worked with Senior Vice President on pre-project product management for multi-divisional wireless product, leading to deployment of proof of concept by contracted company.• Reduced process time and increased uniformity across projects through support to Central PMO, program management, and project management mentoring. Show less

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  Microsoft

  Jan 2017 - now

  Program Manager II