Dilip Kumar Swain

Experience

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  Greet Technologies Private Limited

  Jan 2019 - Sept 2023

  Senior Process Executive

  Coordinating with L1 Level support Executives to take over tickets outside their level of support.Assisting clients and partners with more difficult technical issues requiring a greater level of personalized care and in greater length.Creating JIRA for the bugs in application in most crucial circumstances and after considerable time spent on single ticketSolve infrastructure related issues by collaborating daily with peers and other teams in the ecosystem to answer merchant questions.Analyzing and interpreting system and application log file.Resolving issue related to networking, emailing, cloud computing, database rectification etc. via phone, email, or remote sessions. Show less