Tejas Nampalli

Experience

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  Rutgers University

  Sept 2013 - Jan 2017

  Student
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  Crawford Advisors

  Nov 2017 - Feb 2018

  Data Analyst

  • Collaborated with over 30+ clients to analyze extensive employee records (10,000K+) for the accurate generation of ACA 1095C and 1096C forms.• Conducted thorough data screening and specific analysis, managing emails, documents, trackers, and client interactions for streamlined project oversight.• Specialized in ACA Obamacare (Healthcare), verifying the eligibility of ACA codes and plans.• Effectively communicated with brokers and large corporations (ALEs) to gather necessary employee information and resolved various healthcare record issues.• Utilized advanced MS Excel tools and functions, including V-Lookups, to analyze data for compatibility with the ACA application.• Successfully completed assigned projects within the IRS deadline, providing crucial support to team members with time-sensitive tasks. Show less

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  Pole To Win

  Dec 2018 - Mar 2019

  Technical Support Agent

  • Provided expert technical support for Rockstar Games’ flagship titles, Grand Theft Auto (GTA) and Red Dead Redemption II, resolving issues related to console errors, in-game bugs, and Rockstar server downtime.• Assisted customers in redeeming and issuing Shark Cards (in-game currency for GTA) to enhance their gaming experience.• Delivered seamless support via Zendesk, chat, phone, and email platforms, ensuring prompt and effective resolution of customer concerns for a premier gaming experience• Ensured end-to-end resolution of customer concerns through robust troubleshooting and verification processes.• Provided comprehensive technical support to customers, resolving software and hardware issues effectively.• Conducted thorough checks, analysis, and verification of player profiles to confirm account ownership and in-game statistics. Implemented robust account security measures through stringent verification processes. Provided compensation and accommodations to customers experiencing issues with purchased content.• Fostered collaboration with fellow agents, 0employing a teamwork approach to achieve optimal solutions when handling diverse customer requests. Show less

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  BenefitMall

  Mar 2019 - Jan 2020

  Business Operations Analyst

  •Analyzed health insurance data and eligibility for employee benefits. Tested various scenarios and variables to guarantee the accuracy of the company's new integration system.• Transmitted health insurance files seamlessly through SFTP/FTP clients such as WINSCP, checking logs for any errors in transmission files.• Consolidated health insurance files from the Headquarters' online shared drive into the Maryland drive using shared drives for enhanced accessibility.• Tested health insurance data variables in newly integrated systems, contributing to the generation of firmware builds for company applications.• Conducted thorough testing for participants across 50+ health insurance carriers, ensuring precise data integration in the system based on specific qualifications for health insurance eligibility. Show less

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  Nations Photo Lab

  Nov 2020 - Sept 2021

  Customer Service Tier II

  • Utilized Zendesk, CheckPoint, DP2, Photoshop, and Labworks to verify file integrity and photo pixel sizes, efficiently managing and resolving help center tickets.• Delivered exceptional customer support via chat, phone, and email platforms, including proactive callbacks to address urgent concerns related to photo product assistance.• Conducted thorough reviews of photographers' profiles to ensure account ownership and identify any missing photos.• Issued Promo Codes and meticulously maintained customer accounts, documenting pertinent information on previous and future orders, reprints, and special requests. Show less

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  AMERICAN BIOINNOVATIONS, LLC

  Nov 2021 - Jan 2024

  Technical Assistant

  • Generated detailed Excel quotes for international pharmaceutical clients, streamlining pricing transparency and supporting seamless global transactions.• Established and maintained a product inventory database, facilitating streamlined product searches. Compiled vendors' account, contact, and pricing information for easy access.• Hands-on experience in the laboratory, specializing in sterile filtered cell culture media, biological buffers, and reagents under a Laminar Flow Hood.• Contributed to the manufacturing of media, buffers, and reagents crucial in academia, biopharmaceutical industries, COVID diagnostics, and the identification of bacteria and viruses. Helped to generate an annual revenue of USD $500K-1M.• Executed the assembly of goods by mounting labels, sleeving caps for tamper-proofing, and packaging them into suitable containers. Ensured accurate shipment to various customers.• Verified and cross-checked international shipments, aligning them with proper numbering according to Excel lists. Show less

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  Brodie Management, Inc.

  Feb 2023 - Mar 2024

  Hospitality Services

  • Managed comprehensive contract services, orchestrating appointments with contractors and visitors to address residents' requests promptly. Ensured seamless coordination between service providers and residents for optimal service delivery.• Implemented robust facility security measures, utilizing surveillance cameras and fobs. Spearheaded the setup of an electronic fob system for residents on mobile devices, enhancing accessibility while maintaining a high level of security.• Meticulously logged residents' information, maintaining a detailed database for efficient record-keeping. Streamlined the package handling process by entering residents' packages into the distribution system, optimizing the flow and organization of delivered items. Show less