Matthew T.

Experience

• 

  Southern Railway

  Feb 2000 - Apr 2003

  Duty Manager
• 

  Attlaw Security

  Apr 2003 - Jul 2004

  Contract Manager
• 

  Marc-One Security

  May 2004 - Sept 2010

  Head Door Supervisor

  Managed safety, security, entry and customer experience

• 

  Meteor Security

  Jul 2004 - Aug 2006

  Contract Manager
• 

  Southern Railway

  Aug 2006 - Sept 2011

  Group Station Manager
• 

  British Transport Police

  Sept 2011 - Feb 2017

  Police Constable

  • Keeping fully updated with changing laws, policies and procedures• Wearing and maintaining all PPE including, baton, handcuffs, spray and vests• Using a handheld radio to communicate with the control room• Reviewing daily briefings keeping note on any specific requirements for the day• Responding to emergency calls for anyone requiring urgent help• Arresting people who had breached the law ensuring their rights were read• Performing body and vehicle searches • Investigating crimes, recording information and communicating with all relevant stakeholders• Conducting interviews, establishing facts and preparing case files for the courts to make informed decisions• Delivering first aid to members of the public if required• Interacting with vulnerable members of the public, building rapports and gaining their trust• Talking through alternative ways of dealing with situations with vulnerable people • Ensuring the safety of myself, colleagues and vulnerable people at all times• Assessing situations quickly to determine the right course of action• Taking full notes and photographic evidence of crime scenes• Helping to clear any harmed or deceased people from the railway, ensuring nothing is visible to the public• Visiting homes to inform people that their loved one had died Show less

• 

  TrigBros

  Feb 2017 - Apr 2018

  Partner

  Property MaintenanceTemporary whilst looking for the right role within Training Management

• 

  Mental Health Matters

  May 2018 - Jul 2018

  Practice Manager

  • Managing, motivating and supporting a team of 6 life coaches• Working in partnership with NHS and DWP to help people suffering with Mental Health return to education, paid or voluntary employment• Checking new referrals from NHS or DWP and reviewing their risk assessments in order to allocate an appropriate life coach• Monitoring caseloads of life coaches to establish resource capacity• Monitoring the Guardian Lifeline to ensure the system is being logged onto by all team members• Producing and managing KPI’s to show numbers of; referrals, appointments, jobs applied for, interviews attended, applications made and successful appointments into work or education• Managing and embedding the importance of safeguarding• Talking to clients over the phone, building a positive rapport and trust• Investigating client concerns making informed decisions and mitigating actions • Managing disciplinary meetings and hearings, ensuring they are carried out fairly• Leading meetings with NHS and DWP to update on progress and achievements Show less

• 

  Interserve

  Sept 2018 - Oct 2020

  Performance Manager

  • Promoted from Training Development Officer to Performance Manager within 6 months• Responsible for ILE Passenger Transport apprenticeships within the South of England • Managing, motivating and supporting a team of 9 Training Development Officers and Function Skills Tutors• Building robust relationships with clients and holding regular meeting to discuss progress, attendance, workshop delivery and any issues encountered• Creating action logs to ensure all actions and deliverables are met for clients on time• Managing client delivery calendars ensuring learners observation objectives are being met• Delivering Knowledge, Skills and Behaviours training to bus drivers• Creating training material and interactive learning with embedded Maths and English and in accordance with apprenticeship criteria• Setting up venues, rooms and equipment ready for learners• Briefing learners on housekeeping rules such as fire safety, toilets and break times• Engaging learners by asking question, prompting discussion and making the training fun• Assisting learners with their apprenticeship e-portfolios on OneFile• Encouraging learners to complete learning journals to reflect on the days learning • Using Excel to update learner’s attendance and feedback on the course to be sent to the client• Managing teams’ holiday and leave, ensuring their work is covered and managed• Creating training calendars, ensuring there are no overlapping courses• Ensuring all new learners are signed up correctly on Collaborate to comply with EFSA funding rules• Writing Teaching Learning Assessment Plans to be issued to learners prior to training• Reviewing Training slides and writing overviews on MSWord• Monitor apprenticeship standards to analyse what evidence• Creating a spreadsheeting with all apprenticeship criteria and mapping evidence to ensure all criteria had been met by learners• Completing monthly caseload reviews (1:1 and KPI) with all team members Show less

• 

  MTT Training

  Sept 2020 - now

  Freelance Trainer