Ludwe Twaku

Experience

• 

  MWEB

  Dec 2007 - Mar 2009

  TECHNICAL CONSULTANT

   Incoming and Outgoing Calls To help resolve potential problems with an ADSL router connection (telephonically) Knowledge of TCP/IP protocols and networks (LAN) Assisting clients to do Self Installation Option Get the customer connected Setup Give every follow up until the customer is Browsing Wireless 3G Activations Escalations of 3G Dispatched Order Liaising with third parties like Vodacom & Incredible Connection Manage 3G Mailbox

• 

  Old Mutual

  Dec 2010 - Aug 2011

  TECHNICAL SUPPORT

   Provide and maintains IT support to the business. Provide logging functionality for issues or requests within the business Analyses logged requests and allocate to correct resource for resolution. Provide first-line support where applicable Ensure effective installations

• 

  City of Cape Town

  Aug 2011 - now

  • Advise internal and external parties on matters related to event transport and incident management • Assist with drafting and implementation of processes and plans for event transport management and network incident management • Ensure compliance with legislation, policies and best practice• Train operational personnel in incident management• Evaluate and monitor incident, event transport management and traffic accommodation plans in accordance with relevant standards• Management of event organisers and external service providers • Financial matters, including budgeting, procurement and authorisation of payments• Perform administrative functions to ensure the effective functioning of the branch. Show less Monitoring and checking all IRT operational forms and correspondence for accuracy and completeness.Maintaining and updating information and attending to the safekeeping of records/ files in accordance with approved recordkeeping systems.Checking the accuracy of details recorded on transactional documentation and correcting any deviationsUsing spreadsheets and propriety software packages to facilitate presenting summaries of logs and productivity records to supervisorAssist with the administration of asset management and maintenance functionsPerform administrative functions pertaining the Health and Safety.Inspecting the sites relating to or impacting on the provision of services by visiting IRT stations, station parking, staging areas, depots and IRT routesAdvising line management of project progress and work qualityReporting on the appropriateness of methods, materials and methodology employed in the construction and operation of IRT infrastructure and vehicle fleetGenerating correspondence and creating complex worksheets by using Microsoft office applicationsProcessing applications for use of IRT vehicles and infrastructure and generating cost estimates and quotationsFilling completed documentation and/ or retries files/ folders on request from department personnelDesign and implementing IRT surveys by,Analysing and monitoring requirements of contactsUndertaking survey requests from professional staffPreparing survey impact sheets, resource requirements and survey staff deploymentManaging survey staff and collection of survey information Show less • Renders a highly professional customer relations service function forTCT by liaising with internal and external stakeholders, processing andreporting on stakeholder management.• Monitors the consolidation, processing and presentation offunctional information by keeping records and information updated,maintained and made available to support departmental planningand decision making as well as supporting operational outputs. • Assist and providing specialist support to the area of interpreting clientinteraction and needs, sourcing solutions to client requests, formulateand provide unique and standard protocols and responses to clientcomplaints and feedback requests.• Applies a body of knowledge to perform specific activitiesassociated with providing support to line functions ie. Conductingresearch, interpreting information and compiling reports. Show less

  • Professional Officer

    Aug 2016 - now

  • TECHNICAL ASSISTANT

    Aug 2011 - now

  • Specialist

    Aug 2011 - now