
Kate Edwards
Junior Account Executive

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About me
Customer Success Manager
Education

Lewis & Clark College
-Bachelor of Arts - BA English and Hispanic Studies double major
Wine & Spirit Education Trust
-Intermediate Certificate
Wine & Spirit Education Trust
-Advanced Certificate
The Morgridge College of Education at the University of Denver
-Master of Arts - MA Curriculum and Instruction, Urban EducationConcentrations in Special Education and Linguistically Diverse Education

Trailhead by Salesforce
-
Experience

Watershed Communications
Jun 2007 - May 2008Junior Account Executive• Cultivated relationships with local and national journalists to publish press releases and content • Used email marketing/CRM platforms to write and design “News From the Northwest,” a quarterly e-newsletter featuring the latest trends from the food and hospitality industry• Created whole media kits, fact sheets, press releases and other product documents, including content, biographies, social media content and management strategies, e-newsletters, and event plans • Planned, promoted, and doubled target trade and consumer attendance at regional wine events• Developed, pitched, and placed stories featuring clients’ key messages in local and national food, beverage, and travel publications Show less

WE Communications
Jul 2008 - Jun 2010Assistant Account Executive• Served as a value-added team member during the Microsoft Windows Live Wave 3 and Wave 4 launches, which exceeded clients’ media coverage goals• Used Microsoft Excel to manage workback schedules for new product releases and events• Collaborated closely with a team of Product Managers, Program Managers, Engineers, and the Communications and Marketing teams to write and update media materials • Communicated with PR contacts at Windows Live API partner companies, resulting in an internal Windows Team Innovation Award and improved communications for more streamlined messaging• Balanced competing deadlines and oversaw multiple projects simultaneously for product delivery• Reached out to media outlets to build relationships, pitch stories, and mitigate crisis communications • Worked with Product Management clients to write and edit fact sheets with product specs for Hotmail, Messenger, and other Microsoft Windows Live products• Responded promptly to customer inquiries requesting technical support for Windows Live products • Developed and updated Q&A documents for various Windows Live products (Hotmail, Messenger, Drive, MovieMaker, Photos) based on frequently asked questions from media and customers Show less

Denver Public Schools
Aug 2010 - May 2012• Conducted trainings using classroom model, small groups, and one-on-one interventions, resulting in 33% of learners exceeding yearly growth targets• Formulated tracking systems for stakeholder participation and learner success• Documented and analyzed data sets on the performance and progression of each learner • Directed whole group and small-group instruction in both English and Spanish• Increased student EDL and DRA scores by an average of 6.9 levels in four months by implementing research-based literacy interventions as part of the RTI process• Assessed students informally and formally using the DRA2, EDL2, CELA, Read Naturally, STAR, SOLOM, and DPS Benchmark Tests
Instructor
Aug 2010 - May 2012Denver Teacher Resident, Elementary ELA-S
Aug 2010 - May 2011

Gresham-Barlow School District 10J
Jul 2012 - Jun 2013Special Education Instructor• Planned high-impact presentations and curriculum modifications, supporting 30 diverse learners’ success• Managed compliance reports, documented learner progress, and tracked data for each learner’s goals • Communicated proactively with stakeholders and administration to advocate for learner needs

Vancouver Public Schools
Aug 2013 - Apr 2022Learning Support Instructor: Special Education• Developed annual strategic learning plans and manage their successful execution and implementation for 80+ neurodiverse learners• Analyzed and recommended processes and procedures to improve learners’ academic performance, resulting in 20% of learners achieving more than 2 years of reading growth by mid-year• Met and exceeded learning targets and long-term goals, resulting in the top performance rating of Distinguished for 5 consecutive years• Led a cross-functional team to consensus using multiple data points during 60+ educational evaluations• Anticipated learner needs and adapt lesson plans, generating 400 pieces of individualized digital content• Evaluated and demonstrated ownership of all aspects of case management for 12% of the school population • Supported implementation of curriculum and ed tech SaaS products Show less

Learning Without Tears
Apr 2022 - nowCustomer Success Manager
Licenses & Certifications

WSET Advanced Certificate
Wine & Spirit Education Trust (WSET)- View certificate

Salesforce Essential Training
LinkedInDec 2021 - View certificate

Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
LinkedInJan 2022 - View certificate

Customer Success Management Fundamentals
LinkedInFeb 2022 - View certificate

Becoming a Product Manager: A Complete Guide
LinkedInDec 2021 - View certificate

Agile Foundations
LinkedInDec 2021 - View certificate

Empathy in UX Design
LinkedInDec 2021 - View certificate

Trello Essential Training
LinkedInDec 2021 - View certificate

Characteristics of a Great Scrum Master
LinkedInDec 2021 - View certificate

Agile Project Management with Jira Cloud: 2 Lean and Agile Processes
LinkedInJan 2022 - View certificate

Agile at Work: Planning with Agile User Stories
LinkedInDec 2021 - View certificate

UX Foundations: Accessibility
LinkedInDec 2021 - View certificate

Certified Customer Success Manager (CCSM) Level 1
SuccessHACKERDec 2022 - View certificate

ProductCon 2022
Product SchoolFeb 2022 - View certificate

Jira: Basic Administration
LinkedInDec 2021 - View certificate

UX Research: Journey Mapping
LinkedInDec 2021
Volunteer Experience
Dog Foster and Volunteer
Issued by Golden Retriever Freedom Rescue on Apr 2011
Associated with Kate Edwards
Languages
- spSpanish
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