Ashish Saxena

Ashish Saxena

Sales and Customer Support Leader

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location of Ashish SaxenaDelhi, India

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  • Timeline

  • About me

    Product Management | Program Management | Pre-Sales | Product Owner | Driving Business Growth & Customer Success | Digital Transformation | GRC | CISM | Certified in Cybersecurity | CRISC

  • Education

    • Kendriya Vidyalaya

      -
    • Dayalbagh Educational Institute

      1989 - 1992
      B.Sc. (Hons.) Mathematics with Computer Science Mathematics and Computer Science
  • Experience

    • Asian CERC Information Technology Ltd.

      May 1994 - Feb 2003
      Sales and Customer Support Leader

      Played a key role in sales and customer support for E-Broking applications (NSE/BSE), Online Decision Support Services, Knowledge Management, and Content Management for financial institutions in partnership with Dow Jones.

    • Hitachi MGRM Net Ltd

      Mar 2003 - Mar 2007
      Project Manager - I

      Orchestrated the design and delivery of Smart Card-based Enterprise Solutions (ERP) for multiple domains including Education, Pharmaceutical, and Logistics.Responsible for Scope Verification, Project Implementation Planning, Resource Management and scheduling, Implementing Change Control procedures and deliveries to customers; role of program manager managing multiple deliveries.

    • Munjal e-Systems

      Apr 2007 - Jun 2007
      Asst. Manager Project Coordination & Client Relationship

      Lead the implementation of Microsoft Dynamics - Navision and Axapta, driving successful deployment and adoption across multiple customers.

    • SDG Corporation

      Jun 2007 - Apr 2023

      Lead professional services consulting for customers. Assists with the implementation of TruOps for customers during onboarding process, consulting on best practices regarding risk and compliance assessments (and third-party risk assessments). Drive integrations utilizing vulnerability scanning and security tools to help map cybersecurity vulnerabilities for risk identification. • Partnered with the executive team and key stakeholders to launch a product roadmap focusing on the business strategy. • Led cross-functional discussions with Sales, Solutions, Customers, and Engineering, resulting in improvement in product/service requirements, enhancing existing product features and customer stickiness.• Developed and maintained relationships with a partner ecosystem of MSPs/MSSPs, helping with assessments and security reviews, leading to improved partner satisfaction and significant increase in resell opportunities.• Enhanced ROI for clients as a trusted advisor, optimizing risk, compliance, and cybersecurity programs, enabling seamless integration with data sources and contributing to an increase in upsell opportunities in existing accounts.• Orchestrated consulting business by collaborating with internal ISMS team under CTO to establish Compliance as a Service (CaaS), Vulnerability Management as a Service (VMaaS), and Third-party risk management as a Service.• Partnered with customers on assessment planning project concerning compliance to ISO 27001:2013, NIST 800-53, NIST 800-171, NIST CSF, CIS, CMMC, HIPAA & SIG amongst others (as well as third-party risk assessments and policy management).• Expanded the product and service portfolio by identifying opportunities in continuous control monitoring, maturity assessment and risk operations service offerings. • Led the ISO 27001:2013 certification for TruOps.• Increased contract wins through effective RFI/RFP responses and leveraging extensive consulting expertise. Show less Served in a pivotal role to lead design, specification, and development of TruOps – Cyber risk management a multi-tenant B2B SaaS platform (incremental development process with 6 apps/modules developed gradually), from ideation to deployment, including facilitating sprint planning, backlog grooming, sprint review, demos, and release planning, as well as building cross-functional teams that consistently exceeded expectations. Leveraged multiple software development and project delivery methodologies and skills in the analysis, design, development.• Partnered with the executive team and key stakeholders to launch product roadmap focusing on the business objectives.• Championed adoption of agile practices, resulting in velocity increase and consistent sprint completion rate, leading to delivery of higher volume of features and timely delivery to customers.• Led the implementation of automation, performance, and security testing, resulting in a substantial decrease in defect leakage and code vulnerabilities.• Led periodic reviews with architecture and engineering leads to recognize technical debts, plan reduction while balancing the needs for feature development. • Consulted UI/UX team, as SME, on user personas and mapping out customer journey to understand user interactions with the product.• Successfully drove the development and execution of integration roadmap for third-party tools (LDAP/AD, CMDB, MDR, Vulnerability scan, Patch management, BI Analytics).• Produced time savings for customers and balanced total cost of ownership (TCO) by spearheading innovations within the integrated GRC ecosystem, through rigorous user research and feature prioritization.• Drove a remarkable 200% headcount growth.Led development of following digital products:• Productized a Workflow and Business Rules Management System, over Camunda and Drools.• Championed the development of an omnichannel Marketing Analytics Platform, an analytics-driven decision support system. Show less • Orchestrated the program management of Identity and Access Management (IAM) initiatives across multiple GE businesses, significantly improving access management governance and ensuring stringent SOX compliance.• Spearheaded the development of an Enterprise IT Dashboard, a comprehensive data aggregation and reporting platform, leading to an enhanced enterprise IT health view and increasing monitoring effectiveness.• Executed successful design and launch of an E-Auction Platform, simultaneously facilitating online and offline auctions, increasing customer engagement. Show less

      • Head Professional Services - TruOps - Cybersecurity Risk Management

        Apr 2021 - Apr 2023
      • Sr. Program Manager - TruOps - Cybersecurity Risk Management

        Sept 2010 - Mar 2021
      • Sr. Project Manager

        Jun 2007 - Aug 2010
    • Confidential

      Jul 2023 - now
      Freelance Consultant
  • Licenses & Certifications

    • Becoming a Product Manager: A Complete Guide

      LinkedIn
      Jun 2023
      View certificate certificate
    • Certified Scrum Master (CSM)

      Scrum Alliance
    • Microsoft Certified Systems Engineer (MCSE)

      Microsoft
    • OneTrust GRC Professional

      OneTrust
    • Introduction to Identity and Access Management

      LinkedIn
      Jun 2023
      View certificate certificate
    • Certified Information Security Manager® (CISM)

      ISACA
      Jun 2023
      View certificate certificate
    • Diploma (Hons.) in Systems Management

      NIIT Limited
    • Certified in Cybersecurity (CC)

      ISC2
      May 2023
      View certificate certificate
    • Certified in Risk and Information Systems Control™ (CRISC)

      ISACA
      Apr 2023
      View certificate certificate