Talk to sales Try for Free
Lyn Kramer

Lyn Kramer

Managing Director

Followers of Lyn Kramer6000 followers
location of Lyn KramerMiami, Florida, United States

Connect with Lyn Kramer to Send Message

Connect

Connect with Lyn Kramer to Send Message

Connect

  • Timeline

  • About me

    Managing Director, Kramer & Associates Consultants, Contact Center Consultants, Call Center Consultants

  • Education

    • University of Miami

      -
      M.Ed. Educational Pscychology

    • University of Michigan

      -
      Bachelor of Arts - BA

  • Experience

    • Community Mutual - Blue Cross.Blue Shield

      Jan 1984 - Jan 1988
      Managing Director

      President AmeriStaff

    • Kramer & Associates Consultants, LLC

      Aug 1988 - now
      Managing Director

      Kramer & Associates Consultants provides vendor-neutral call/contact center and customer experience consulting services. Areas of expertise include strategies for customer engagement; strategic contact center assessments; benchmarking; omnichannel technology evaluation; business process redesign and optimization; quality management and training.

  • Licenses & Certifications

    • Certified Contact Center Auditor

  • Volunteer Experience

    • Staff Parish Relations & Adult Bible Study

      Issued by First United Methodist Church of Ft. Lauderdale on Jan 2014
      First United Methodist Church of Ft. LauderdaleAssociated with Lyn Kramer