Thainel Braschi

Experience

• 

  Hilton Worldwide

  Jan 2005 - Jan 2006

  Server / Cashier
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  Banco Popular North America

  May 2006 - Feb 2008

  Customer Service Representative

  Provide information to customers regarding account balance histories and stop payments. Assist customer in the reconciliation of their accounts, online banking.Build effective relationships and trust with clients and potential clients by listening to their needs and educating them about the bank products and services that are most appropriate for their situation.Assist customers when applying for consumer loans, and inform them about loan products.Help desk and Net Banking

• 

  AT&T

  Jan 2008 - Feb 2023

  • Conduct end to end project management of multiple large projects and may also manage sub-components of a large program for the IVR department.• Perform DMDR migration from Intrato over to internal AEP IVR application during emergency restoration during December 2022.• Lead cross functional teams to complete projects or program deliverables within allotted timeline and budget.• Identify key internal/external stakeholders necessary for project completion and develops overall strategy for executive of high value projects.• Define project scope and objectives, guides activities of a project/program team including delegating tasks to team members, identifies resources, and establishes master timeline for deliverables. • Ensure adherences to quality standards and reviews project/program deliverables.• Manage the integration of vendor tasks and tracks and reviews vendor deliverables.• Provide technical and analytical guidance to project team.• Recommend and take action to direct the analysis and solutions of major problems. Communicate to client/vendors/leadership. Show less • Perform the detailed design for all required feeder facility relief including Central Office (C.O.) transfers, major undertakings and /or routine activities after closely coordinating with the planning group; including projects up to $850K to place fiber optic cables with a successful schedule result and under budget.• Provide detailed design for Fortune 500 company for distribution facilities (feeder and distribution) to meet service demands.• Act as the single point of contact for countless network matters, including facility service conditions for technologies ranging from POTS, DS1, DS3, OTN, ASE, XGSPON and many others.• Monitor expenditures to ensure incurred costs are within authorized levels.• Responsible for the coordination of construction budget and project management activities, right of way functions including investigating and acquiring easement interests in real property.• Perform on-site field surveys and wrote technical narratives to document processes and design changes. • Participate with other groups to develop action plans to reduce operating expense through facility replacement, modernization, bulk recovery, and records correction. Show less • Establish and complete construction work sheets in the system data base using appropriate transactions, inquiries, and computer printouts.• Review Engineering Work Orders and determine work activity required to produce construction work sheet and update record base inventories.• Perform maintenance change activity for working service in trouble and update appropriate mechanized data bases with correct pair status.• Reserve outside plant facilities for Outside Plant and/or Designed Services Engineers. Show less

  • Senior Technology Project/Program Manager

    Mar 2022 - Feb 2023

  • Mgr Osp Plng & Engrg Design

    Mar 2013 - Feb 2022

  • Facilities Assignment Specialist

    Jan 2008 - Mar 2013
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  Cobb, Fendley & Associates, Inc.

  Mar 2023 - now

  Utility Cordination Project Manager

  • Review, analyze, and understand technical plan sets and subsurface utility engineering (SUE) reports and findings to select optimal routing for projects to ensure efficient and safe execution. • Coordinate relocation of existing telecommunication infrastructures to clear conflicts with proposed or on-going road work improvement mandated by governmental agencies and private entities.• Serve as the primary point of contact between client and project stakeholders across the state of Florida. • Track project progress to ensure deliverables meet scope, schedule and budget. Show less